Senior Manager, Data Science - Applied Generative AI for Calls and Documents

Capital One•Mclean, VA

55d

About The Position

Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. As a Data Scientist at Capital One, you'll be part of a team that's leading the next wave of disruption at a whole new scale, using the latest in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial lives. Team Description: The Servicing Intelligence data science team leverages deep learning model architectures to help our internal customers use unstructured, multi-modal data sources - text, image, and audio data. We partner with product, tech, and business teams to deliver solutions spanning from using generative AI to conduct information extraction on millions of document images to analyzing call transcripts to identify customer pain points. You will be the driving force to experiment, innovate, and create next generation experiences powered by the latest emerging generative AI technologies. Role Description In this role, you will: Partner with a cross-functional team of data scientists, software engineers, and product managers to deliver a product customers love Leverage a broad stack of technologies - Python, Conda, AWS, H2O, Spark, and more - to reveal the insights hidden within huge volumes of numeric and textual data Build machine learning models through all phases of development, from design through training, evaluation, validation, and implementation Flex your interpersonal skills to translate the complexity of your work into tangible business goals The Ideal Candidate is: Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You're not afraid to share a new idea. A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You're passionate about talent development for your own team and beyond. Technical. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing data science solutions using open-source tools and cloud computing platforms. Statistically-minded. You've built models, validated them, and backtested them. You know how to interpret a confusion matrix or a ROC curve. You have experience with clustering, classification, sentiment analysis, time series, and deep learning. A data guru. "Big data" doesn't faze you. You have the skills to retrieve, combine, and analyze data from a variety of sources and structures. You know understanding the data is often the key to great data science.

Requirements

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 7 years of experience performing data analytics
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) or an MBA with a quantitative concentration plus 5 years of experience performing data analytics
A PhD in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 2 years of experience performing data analytics
At least 2 years of experience leveraging open source programming languages for large scale data analysis
At least 2 years of experience working with machine learning
At least 2 years of experience utilizing relational databases

Nice To Haves

PhD in "STEM" field (Science, Technology, Engineering, or Mathematics) plus 4 years of experience in data analytics
At least 1 year of experience working with AWS
At least 1 year of experience managing people
At least 5 years' experience in Python, Scala, or R for large scale data analysis
At least 5 years' experience with machine learning

Responsibilities

Partner with a cross-functional team of data scientists, software engineers, and product managers to deliver a product customers love
Leverage a broad stack of technologies - Python, Conda, AWS, H2O, Spark, and more - to reveal the insights hidden within huge volumes of numeric and textual data
Build machine learning models through all phases of development, from design through training, evaluation, validation, and implementation
Flex your interpersonal skills to translate the complexity of your work into tangible business goals

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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