Senior Manager-Data Product Management & Operations

American Express•New York, NY

43d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The NAS organization has been building a program to drive more efficiency and productivity to how we develop, deliver and deploy products and capabilities. As a Data Product Manager on the NAS Product and Business Operations team, this individual will work within NAS and GMNS stakeholders to design reporting & metrics to help drive insights, understand product performance and enable informed management decisions. Reporting to the Director of NAS Business Planning & Reporting, the individual will work across NAS to develop dashboards which represent NAS products' contribution to the GMNS business. These dashboards for senior leadership will reflect OKR & KPI tracking, target metrics for success, and the impact of technology investment on the GMNS business. Leading stakeholder partnerships across the NAS Product organization will be a key responsibility for understanding strategic goals and metrics that quantify products' success. Partnering with the broader GMNS analytics team to build these leadership dashboards, this individual will lead the effort to progress the organization to more data-driven investment in NAS products. This is an exciting opportunity to join a growing team which organizes and delivers highly impactful information to the most senior leaders in the GMNS organization. How will you make an impact in this role? Works across Analytics teams to design dashboards that support senior product leadership needs, including transaction volume trends, metrics for success, card member adoption, authorization rates, and geographical coverage Leads stakeholder partnerships with product teams to collect and collaborate on requirements which will form the strategic roadmap for the metrics dashboards Consults with product teams, inside and outside of NAS, on how/where they enable metrics collection for new product features so metrics can be sourced for the dashboard. Works across NAS leadership to identify other reporting needs to drive better management oversight. Marks key product launches in the dashboard and investigates the nuances in the data to determine what success can be directly attributed to said launches Leads partnership with TRACE and NIC teams to ensure data reporting is visualized in a clean manner that accurately conveys the most important product story lines Partners closely with their Director and VP to craft data-driven insights for product leadership

Requirements

Experience as a data product manager working with data engineers to create clear, concise, and accurate reporting dashboards. Cornerstone experience is a plus.
Experience working across teams to identify reporting needs, identify data sourcing opportunities & develop reporting solutions
Ability to communicate across different teams & band levels to achieve outcomes.
Ability to build storylines using data to support trends & opportunities.
Excellent project management skills to deliver on commitments
Understanding of dashboard tools, with some experience in Power BI preferred.

Responsibilities

Works across Analytics teams to design dashboards that support senior product leadership needs, including transaction volume trends, metrics for success, card member adoption, authorization rates, and geographical coverage
Leads stakeholder partnerships with product teams to collect and collaborate on requirements which will form the strategic roadmap for the metrics dashboards
Consults with product teams, inside and outside of NAS, on how/where they enable metrics collection for new product features so metrics can be sourced for the dashboard.
Works across NAS leadership to identify other reporting needs to drive better management oversight.
Marks key product launches in the dashboard and investigates the nuances in the data to determine what success can be directly attributed to said launches
Leads partnership with TRACE and NIC teams to ensure data reporting is visualized in a clean manner that accurately conveys the most important product story lines
Partners closely with their Director and VP to craft data-driven insights for product leadership

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities