Senior Manager D2C/Amazon

Medik8 • New York, NY

11d • Hybrid

About The Position

Medik8 is a fast-growing, UK-based clinical skincare brand on a mission to deliver visible, science-backed results. Known for innovation, quality, and a global footprint, we are rapidly expanding in the US market and shaping the future of digital skincare. Joining Medik8 means being part of a purpose-driven company where your ideas make a real impact, and your work reaches customers around the world. We are looking for a strategic and hands-on Senior Manager of E-commerce & Amazon to drive growth and performance across our DTC website and Amazon marketplace. This is a unique opportunity for a results-oriented leader to shape online strategy, optimize customer experiences, and directly influence the success of a rapidly growing brand in a thriving market. If you thrive in a fast-paced environment and enjoy blending strategic thinking with practical execution, this role is made for you.

Requirements

• 5–8+ years of e-commerce experience, including Amazon marketplace management.
• Expertise in Amazon Ads, Seller Central, Vendor Central.
• Proven success managing DTC websites via Shopify Plus.
• Strong analytical, strategic, and project management skills.
• Experience leading cross-functional teams and managing external agencies.
• Excellent written and verbal communication skills.
• Self-starter, able to work independently and collaboratively in a hybrid environment.
• Comfortable in a fast-paced, ambiguous work environment.

Nice To Haves

• Experience in skincare, beauty, wellness, or CPG preferred.

Responsibilities

• Develop and own Amazon strategy, including catalog, pricing, promotions, forecasting, budgeting, and annual planning.
• Serve as the primary daily contact for the Amazon agency, managing priorities, calls, and performance across operational and advertising KPIs (ROAS, TACoS).
• Optimize day-to-day Amazon operations: listings, SEO, PDP optimization, A+ content, Brand Store, and reviews.
• Lead new product launches from setup to inventory receipt.
• Collaborate with the agency on inventory management, forecasting, replenishment, and chargeback prevention.
• Act as the internal Amazon subject matter expert for the leadership team.
• Analyze and report channel performance weekly and monthly with actionable insights.
• Monitor market research and performance marketing data to anticipate trends and translate insights into optimization strategies.
• Manage and optimize North America e-commerce sites, driving revenue and campaign execution.
• Ensure localized content, pricing, and product availability for each market.
• Create and lead market-specific trading calendars to achieve sales targets.
• Oversee site merchandising, UX, CRO testing, and product launch execution.
• Partner with CRM, email, SMS, paid media, and loyalty teams.
• Manage promotions, bundles, and subscription programs.
• Analyze website data to identify opportunities in customer profiling and targeting.
• Collaborate with VP of Ecommerce to manage profitability of DTC sites.
• Work with creative and global digital teams to ensure site functionality, design, and brand alignment.
• Collaborate with Product, Logistics, Marketing/Creative, and Customer Care teams.
• Partner with Logistics for inventory planning, supply chain efficiency, and demand forecasting.
• Ensure consistent brand voice and standards across all digital touchpoints.

Benefits

• Competitive salary and comprehensive benefits (health, PTO, holidays, retirement plans)
• Flexible hybrid working (2 days in-office per week in NYC)
• Transit benefits
• Cell phone and WFH Wi-Fi stipend
• Annual product allowance and discounts
• Annual discretionary performance bonus
• Quarterly US team-building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees