Senior Manager, Customer Supply Chain Solutions

About the position

Sysco services a wide range of market segments including food service management companies, restaurants, healthcare facilities, educational institutions, hospitality and tourism companies, and other customers that prepare meals away from home. These customers vary widely in size, product assortment, service requirements and location which requires unique supply chain solutions for their distribution needs. The Sr Manager Customer Supply Chain Solutions will lead a team of supply chain experts that will function as business consultants to specific customer verticals (Restaurant, Foodservice Management and Healthcare/Retail/Travel) and will develop tailored supply chain strategies and offerings to each vertical in order to increase Sysco sales, earned income and profitability with mutual benefit for customers. The Sr Manager CSCS is responsible for developing external interest for Sysco supply chain solutions and will work closely with Customers, Sales, Marketing, Merchandising, and Operations functions to leverage end-to-end distribution network models and develop alternative distribution offerings to customers that combine sources of supply, proprietary items, delivery points to deliver the best supply chain costs. The ability to perform this complex work quickly and accurately is a differentiator for Sysco relative to its traditional and non-traditional competitors. Areas of responsibility include customer to operating company alignment, supplier and inbound transportation optimization opportunities, supply chain cost modeling for RFP (request for proposal) responses, customer KPI monitoring, business planning, and customer-specific projects for performance improvement. Responsible for the continued evolution of supply chain solution offerings to assigned customer segments.

Responsibilities

• Manage all aspects of the customer SC solution program for assigned customer segment including customer engagement on supply chain opportunities, development of distribution strategies for key customer segments, RFP proposal response, inbound and outbound supply chain optimization initiatives, customer KPI monitoring, customer-specific projects and coordination of opportunities with operations and other functional areas.
• Lead customer presentations and proposals to secure project opportunities with customers.
• Lead development of solution offerings to CMU (corporate multi-unit) customers that deliver cost-effective supply chains including operating company alignment, sources of product and customer ordering practices.
• Responsible for recruiting, developing and retaining top talent for an assigned customer segment.
• Direct engagement with CMU (corporate multi-unit) customers in business development activities and execution of supply chain optimization projects.
• Work closely with CMU (corporate multi-unit) sales to identify and prioritize customer supply chain opportunities to attract new business and increase the profitability of the existing business.
• Provide subject matter expertise in Sales opportunities through broad know-how of the foodservice supply chain and incorporates aspects of product sources, upstream facilities, inbound transportation, warehousing, product mix, inventory, outbound transportation and order processing that can be applied to shape customer supply chain strategies.
• Work in a cross-functional manner to identify and implement strategies that improve overall cost and service performance to customers.
• Coordinate with cross-functional stakeholders across Supply Chain Operations, Merchandising, Supply Chain Services, Finance, and Corporate Business Development groups to develop strategies, assumptions, timelines, and deliverables on customer supply chain opportunities.
• Collaborate with sales and other departments for successful customer onboarding.
• Provide thought leadership on proven distribution strategies that achieve higher supply chain performance and deliver value to Sysco and customers alike.
• Incorporate a holistic view of the supply chain in solution development including operating costs, logistics costs, product costs, earned income, physical constraints, service requirements, and growth trends in solution development.
• Utilize problem-solving abilities and fact-based methods to identify, define and resolve specific problems of customer supply chains.
• Clarify and resolve complex business issues by breaking them down into meaningful components to determine root cause, redesigning internal and external business processes as necessary.
• Communicate with internal and external stakeholders throughout the entire process including final customer proposals.
• Identify and document logistics cost savings and productivity improvement opportunities within the network, provide recommendations and implementation plan to management team and customers.
• Lead development of customer management reporting tools to monitor performance and identify improvement areas.
• Monitor performance of key customer KPIs and operations KPIs and initiate discussions to improve performance.
• Supports enterprise initiatives with customer profitability/cost modeling and related activities.
• Develop and document standard deliverables and operating procedures for the team.
• Other duties may be assigned by department leadership.

Requirements

• BS degree in Engineering, Supply Chain Management, Operations Research or another relevant field of study.
• Master's Degree in Business, Operations Management or Supply Chain Management preferred.
• Minimum of 7 years of experience in distribution supply chain modeling, distribution operations cost analysis or sales support for logistics service provider required.
• Minimum of 2 years of project management experience required.
• APICS CPIM, CSCP and/or CLTD certification desired.
• Familiarity with advanced computer engineering, optimization, analytics and database tools such as Llamasoft Supply Chain Guru, Databases and SQL, Tableau, AutoCAD, Sysco Suite of Applications - SWMS, FLEX, Optislot, Roadnet, SOS, SLS, STS, Telogis, SUS, TMS, DPM and SAP, I2 Supply Chain Strategist, SAS, R self-sufficient computer literacy including MS Word, MS Excel, MS Access, MS Project, MS Powerpoint and Outlook.