Senior Manager, Customer Supply Chain Manager - Walmart
About The Position
We’re seeking an analytical, collaborative, and execution-obsessed Customer Supply Chain Manager to lead end-to-end supply chain operations for Walmart. This is a high-impact, customer-facing role responsible for CPFR, operational performance management, chargeback mitigation, and partnership with Walmart’s replenishment and supply chain teams. You will work cross-functionally with Commercial leaders, Demand Planning, Supply Planning, Operations, Finance, and third-party partners to ensure products flow seamlessly through Walmart’s supply chain and onto shelves and digital carts. This role requires strong problem-solving, prioritization, and the ability to convert data into actionable insights and proactive recommendations. We’re looking for a strategic thinker who can also roll up their sleeves, move quickly, and manage both day-to-day operations and long-term improvements.
Requirements
- 5+ years of experience in retail operations, customer supply chain, supply chain management, or retail sales.
- Strong understanding of Walmart tools & resources (Luminate, Retail Link, Nova, Item 360, Aspen, SupplierOne, Scintilla).
- Deep knowledge of forecasting & replenishment, demand/supply planning, store operations, inventory management, and logistics.
- Skilled at managing large datasets and using Excel, analytics tools, and/or AI tools to uncover insights.
- Highly organized project manager with the ability to prioritize and lead through ambiguity.
- Strong communicator capable of translating complex analytics into simple operational actions.
- Comfortable collaborating across teams—Demand Planning, Sales, Supply Planning, Operations, Finance—and with external partners.
- Self-starter who thrives in a fast-paced environment and can balance strategic thinking with hands-on execution.
Responsibilities
- Lead Walmart forecasting & replenishment across all Mammoth Brands (Harry’s, Flamingo, Lume, Mando).
- Manage weekly CPFR processes, ensuring accurate internal inputs and alignment with Walmart’s Supply Plan.
- Conduct weekly replenishment analyses to monitor store inventory health, supply flow, and demand shifts.
- Own Event Management forecasting (promotions, resets, modular changes), new item launches, and end-of-life transitions.
- Identify risks and opportunities related to in-stocks, waste, overstocks, and seasonal dynamics.
- Serve as the go-to expert on Walmart operational processes including fulfillment, warehousing, transportation, in-store operations, modular execution, allowances, and chargebacks.
- Own OTIF and operational KPI tracking for Walmart; analyze root causes and lead corrective actions.
- Manage chargeback mitigation and recovery through cross-functional collaboration and retailer insights.
- Coordinate with Store Operations partners to identify and drive improvements in on-shelf execution.
- Act as the primary point of contact for Walmart Replenishment Managers and Walmart Supply Chain stakeholders.
- Translate large, complex datasets and Walmart insights into clear recommendations that drive shared growth.
- Build and maintain strong relationships with internal and external partners, including 3PLs, HQ brokers, and Walmart’s supply chain & replenishment teams.
- Serve as a key input in our commercial forecast with Demand Planning and Commercial teams.
- Identify gaps in current operational processes and build strategic roadmaps for improvement.
- Support and/or lead cross-functional projects that drive operational efficiency and demand/supply alignment.
- Share & apply best practices across channels and retailers when appropriate.
- Develop and maintain reporting, dashboards, and operational scorecards tied to KPI performance (e.g., OTIF, in-stocks, weeks of supply, supply plan accuracy).
- Leverage external Walmart systems as well as internal ERP tools, including: Retail Link, Luminate, DSS, Nova, Item 360, Aspen, SupplierOne, Scintilla, SPS Commerce, SAP
- Use data to generate insights on inventory flow, supply disruptions, and customer-facing performance.
Benefits
- Medical, dental, and vision coverage
- 401k match
- Equity in Mammoth Brands
- Flexible time off and working hours
- Wellness and L&D stipends
- 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
- 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
- Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
- Free products from all of our brands
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
