Senior Manager, Customer Success Operations & Analytics

Edmentum

6d • Remote

About The Position

You will shape the operational and analytical engine that powers Edmentum’s Customer Success organization. This role blends systems expertise, data insight, and strategic partnership to enable teams to deliver exceptional customer outcomes at scale.

Requirements

• You have deep experience in Customer Success Operations or Revenue Operations.
• You are skilled at turning complex data into meaningful, actionable insights.
• You have advanced experience with Salesforce and preferably Planhat.
• You are adept at architecting scalable workflows, playbooks, and operational processes.
• You are a strong communicator who can influence stakeholders across functions.
• You thrive in environments that require balancing structure with innovation.
• You are comfortable leading change, driving adoption, and navigating ambiguity.
• You bring strong program and project management skills.
• You have a record of building high‑performing teams or demonstrating leadership readiness.
• You work effectively in fast‑paced, cross‑functional environments.
• You support inclusive teamwork and model collaborative leadership.
• You are willing to take on evolving responsibilities based on business needs.

Responsibilities

• Lead development and optimization of Customer Success processes across the customer lifecycle.
• Own CS performance metrics, reporting, dashboards, and forecasting models.
• Manage Customer Success systems and tooling to ensure integration, data quality, and operational efficiency.
• Provide data‑driven recommendations that influence customer retention, adoption, and engagement strategies.
• Partner with Customer Success, Sales, Product, Marketing, and Finance to align on priorities and insights.
• Lead change‑management initiatives introducing new tools, workflows, and reporting frameworks.
• Serve as a strategic thought partner to leadership by surfacing insights that drive business decisions.

Benefits

• medical, dental, and vision insurance with various plan options
• a 401(k) retirement plan with company matching
• a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December
• resources to promote wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed