Senior Manager, Customer Success (Audit, Risk & Compliance)

AuditBoard

89d

About The Position

We’re seeking an experienced and dynamic Senior Manager, Customer Success (Audit, Risk & Compliance) to take on a dual role as both a leader and practitioner. You’ll lead and develop a team of talented Customer Success Managers (CSMs) while directly partnering with enterprise customers to ensure they achieve measurable outcomes using AuditBoard’s platform. This role is perfect for a strategic yet hands-on leader who thrives in a fast-paced, growth-oriented environment and brings deep experience in Customer Success, and GRC, Audit, or Risk Management. You’ll have a unique opportunity to shape how we engage our customers, scale our success model, and influence the future of our Customer Success organization.

Requirements

• 5–8+ years of Customer Success, Account Management, or Client Services experience in a B2B SaaS environment.
• 2–4+ years of experience managing and developing customer-facing teams, including direct performance management and career development.
• Hands-on experience in Audit, Risk, Compliance, or GRC programs — whether as a practitioner, consultant, or through a SaaS platform serving those domains.
• Proven success in enterprise customer retention, renewal, and expansion within a complex stakeholder environment.
• Demonstrated ability to lead through change, improve processes, and build scalable Customer Success motions.
• Exceptional communication and executive presence; able to engage and influence senior stakeholders (VP and C-suite).
• Familiarity with Customer Success platforms (Gainsight, Totango, or ChurnZero) and CRM tools (Salesforce).
• Willingness and ability to travel within the U.S. and Canada as needed.

Nice To Haves

• Direct experience in internal audit, external audit, risk assurance, SOX, or IT compliance.
• Background working with or implementing GRC software platforms (AuditBoard, Workiva, Archer, ServiceNow, etc.).
• Previous experience in management consulting or Big 4 advisory focused on risk, controls, or compliance transformation.
• Experience leading post-sales or success teams within SaaS companies focused on enterprise GRC, audit, or risk automation.

Responsibilities

• Lead, mentor, and develop a team of CSMs, fostering a culture of accountability, enablement, and continuous improvement.
• Set clear goals, track key performance indicators (renewal, expansion, health), and drive outcomes through data-driven leadership.
• Conduct regular coaching, 1:1s, and performance management conversations to build strong individual contributors and future leaders.
• Partner cross-functionally with Sales, Product, and Marketing to align customer strategy with business priorities and influence the voice of the customer.
• Own executive-level relationships with strategic enterprise customers, ensuring adoption, value realization, and long-term retention.
• Build and execute customer success plans that connect business objectives to measurable AuditBoard outcomes.
• Partner with customer executives, audit leaders, and risk practitioners to drive optimization and expansion across GRC use cases.
• Act as a trusted advisor — bridging technical and business contexts to help customers mature their audit, risk, and compliance programs.

Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Remote and hybrid work options, plus lunch in the Cerritos office
• Comprehensive employee health coverage (all locations)
• 401K with match (US) or pension with match (UK)
• Competitive compensation & bonus program
• Flexible Vacation (US exempt & CA) or 25 days (UK)
• Time off for your birthday & volunteering
• Employee resource groups
• Opportunities for team and company-wide get-togethers!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees