Senior Manager - Customer Strategy & Design - Banking GTM - ID

Deloitte • Jakarta, ID

104d

About The Position

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Requirements

• Tertiary qualification in a relevant business, strategy or design discipline
• Strong background in selling and delivering innovation, strategy and design projects, preferably with specific industry verticals
• Ability to bring, build industry and partner network to build and drive business growth
• Strong track record in building, managing / exceeding sales target
• Experience in creating boardroom strategies in an enterprise or consulting environment
• Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles
• Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions
• Experience in selling professional services
• Ability to foster strong relationships and operating rhythms with leaders inside and outside client and product team
• Willing to push beyond the current capabilities and find the best solution for the business and our customers
• Drive, tenacity, client focused and results oriented
• Proven demonstration of sound business acumen, teamwork and leadership qualities
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad)

Responsibilities

• Lead strategy & insights projects by analyzing category, client, and customer, leveraging data and synthesizing for client recommendation
• Effectively visualize and verbalize recommendations
• Build strong relationships with client digital and marketing leaders to provide strategic advice on business futures
• Lead qualitative and quantitative and secondary research
• Responsible for developing and implementing segment marketing strategies and programs across country
• Develop and lead on market expansion initiatives to unlock new revenue channels
• Provide valuable market and customer insights for business growth
• Define business plans to tap into the growth potential in the region with alignment to the go-to-market plan
• Communicate plans across cross-functional teams, execute and monitor success
• Deliver coordinated marketing programs to get results with good customer experience
• Help clients identify the right key performance indicators (KPIs), highlight areas of improvement, and influence strategy
• Lead junior team members by coaching them to both provide leverage on projects and grow their technical and communication skills
• Accountable for leading a cross-functional team, integrating product strategy, product design, together with the business and technology teams
• Manage sales to fulfill vertical revenue with a focus on pipeline development, management, and closure to meet targets
• Develop cross-sector go-to-market strategy in close alignment with the CS&D Service Offering

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree