Senior Manager, Customer Satisfaction & Quality

Schneider Electric

3d

About The Position

Under Global Supply Chain North America, the Sr. Manager, Customer Satisfaction & Quality (CS&Q) plays a critical role in transforming our organization into a highly customer-centric operation that delivers premium quality and service. This position oversees Engineer-to-Order (ETO) manufacturing sites across the US & Canada, driving a culture of Customer First, ensuring zero-defect performance, and leading quality excellence initiatives.

Requirements

• Bachelor’s degree in Engineering, Quality Management, or a related field; Master’s degree preferred.
• 7+ years of experience in quality management, with a focus on manufacturing environments and large-scale transformations. (automotive, aerospace)
• Proven experience leading cross-functional teams and managing quality transformation in a matrix organization.
• Strong knowledge of quality management systems (QMS), industry standards, and regulatory requirements.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and interpersonal skills, with the ability to influence and engage diverse teams.
• Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.
• Expert of continuous improvement tools like 8D, FMEA, Six Sigma experience ( Black Belt ideal) , APQP, PPAP, Lean Manufacturing
• Passionate to customer satisfaction improvement
• Ready to take bold actions and make breakthroughs & keep raising the bar high to premium quality and service

Nice To Haves

• Master’s degree preferred.
• Six Sigma experience ( Black Belt ideal)

Responsibilities

• Develop and implement a comprehensive quality management strategy aligned with organizational goals, ensuring consistency across multiple sites.
• Deploy the Quality Winning Plan to manufacturing plants and monitor execution.
• Drive zero-defect mindset and premium quality standards throughout organization
• Champion the Customer First value across the organization by defining initiatives that foster customer-centricity and satisfaction.
• Translate customer feedback into actionable quality improvements and strategic initiatives.
• Lead large-scale quality transformation projects, identifying gaps, creating action plans, and ensuring timely implementation.
• Partner cross-functionally with Operations, Engineering, LoB, Supply Chain, and IT to embed quality standards into all processes.
• Establish and monitor KPIs to measure quality performance and compliance with industry standards and regulations.
• Promote a culture of continuous improvement using Lean, Six Sigma, and root cause analysis methodologies.
• Identify potential quality risks and develop mitigation strategies to ensure process robustness and product reliability.
• Build and coach strong plant quality teams, enhancing their competencies and leadership capabilities.
• Design and implement training programs to strengthen quality awareness and skills across all levels and support onboarding of CS&Q teams at manufacturing sites.
• Drive the process robustness of the production lines leveraging digital quality
• Support industrial growth through audits, workshops, and training sessions.
• Participate in ISO audit preparation for manufacturing plants.
• Up to 50% travel to North America Plants
• Communicate effectively with senior management and stakeholders, providing updates on quality initiatives, challenges, and successes.

Benefits

• Schneider Electric offers a robust benefits package to support our employees, including things such as flexible work arrangements, paid family leave, 401(k)+ match, company stock option purchase+ match, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees