Senior Manager Customer Repair

Lumen Technologies

5d•Remote

About The Position

As the Senior Manager Customer Repair you will manage the performance and efforts of a team of Managers and Technician’s through daily communication, problem solving, and pro-active monitoring of team performance. Emphasis is placed on monitoring workload, pro-actively managing to performance targets, and responsible for resolving customer network related Electrical and Optical repair issues, on a 7x24x365 operational basis. Location This is a work from home position within the U.S.

Requirements

Bachelor's Degree or 2 plus years of relevant job experience.
Job experience in similar industry
Job experience with similar essential duties Physical Requirements:
Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.
Management experience

Nice To Haves

Field of Study: Engineering/Technical field
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Excellent written and verbal communication skills
High degree of problem resolution/analytical skills
Experience with SD-WAN
Experience with Power BI and Power Automate

Responsibilities

Builds a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and act.
Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration.
Manage to strategic corporate objectives with focus on the customer experience.
Engaged and Accountable for business, direct reports performance through OPEX
Oversee work of complex trouble tickets, focused on timely updates and resolution.
Serves as 3rd level escalation point.
Supports domestic and international transport for Enterprise Repair.
Performance management, identifying and promoting bench strength.
Knowledge of Electrical and Optical transport.
Improve the company through forward thinking ideology in a fast paced changing environment.