Senior Manager, Customer Project Management – Radiology Informatics (PACS)

Philips

2d•$106,875 - $201,600•Onsite

About The Position

Senior Manager, Customer Project Management – Radiology Informatics (PACS) This is a program management role with people leadership responsibilities, focused on overseeing the successful delivery of Radiology Informatics projects. Your role: Manage a “business cohort” with end-to-end accountability for multiple concurrent Radiology Informatics (PACS) implementation projects for new and existing customers, driving consistent delivery at quality, on time, and within budget. Provide oversight throughout the project lifecycle by validating the scope, quality, and effort hours of project plans at initiation; conducting regular reviews of the critical path, risks, and issues; ensuring go-live readiness; and overseeing successful go-live execution and project closure. Serve as the primary escalation point, engaging directly with customer executive sponsors and internal senior leaders to communicate status, risks, go/no-go recommendations, and success criteria. Evolve frameworks for standard work, assessment mechanisms, and playbooks, proactively identifying, staffing, and executing continuous process improvement initiatives to enhance ways of working. Establish best practices for first-of-a-kind project types and partner cross-functionally with Release Management, Services Engineering, Implementation, Presales, and Sales to realize project-specific outcomes and drive optimization across projects. Exercise people leadership responsibility for project managers within the cohort, providing coaching, mentoring, and development opportunities. Build a high-performing team. You're the right fit if: You’ve acquired 5+ years of experience in healthcare IT with hands-on involvement in enterprise software implementations and upgrades and have Prior Radiology informatics - PACS experience.. Your skills include program and project management, risk management, stakeholder engagement, and executive-level communication; experience working across matrixed teams is required. You are skilled at managing complex customer interactions, including with executive stakeholders, and you are comfortable operating in fast-paced, ambiguous environments. You are passionate about continuous process improvement and a go-getter who proactively seeks ways to improve the status quo and grow your team. You are a highly reliable problem-solver with excellent interpersonal and communication skills, who does not shy away from a challenge. Affinity and prior experience with KPIs is a bonus You have a Bachelor’s degree in a relevant field (or equivalent experience); PMP, CSM, PgMP, or similar certification is preferred You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field-based role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $106,875 to $171,000. The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $112,500 to $180,000. The pay range for this position in AK, DE, MD, NY, RI, or WA is $118,125 to $189,000. The pay range for this position in CA, CT, DC, MA, or NJ is $126,000 to $201,600. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Requirements

5+ years of experience in healthcare IT with hands-on involvement in enterprise software implementations and upgrades
Prior Radiology informatics - PACS experience.
Skills include program and project management, risk management, stakeholder engagement, and executive-level communication; experience working across matrixed teams is required.
Skilled at managing complex customer interactions, including with executive stakeholders, and you are comfortable operating in fast-paced, ambiguous environments.
Passionate about continuous process improvement and a go-getter who proactively seeks ways to improve the status quo and grow your team.
A highly reliable problem-solver with excellent interpersonal and communication skills, who does not shy away from a challenge.
Bachelor’s degree in a relevant field (or equivalent experience)

Nice To Haves

Affinity and prior experience with KPIs is a bonus
PMP, CSM, PgMP, or similar certification is preferred

Responsibilities

Manage a “business cohort” with end-to-end accountability for multiple concurrent Radiology Informatics (PACS) implementation projects for new and existing customers, driving consistent delivery at quality, on time, and within budget.
Provide oversight throughout the project lifecycle by validating the scope, quality, and effort hours of project plans at initiation; conducting regular reviews of the critical path, risks, and issues; ensuring go-live readiness; and overseeing successful go-live execution and project closure.
Serve as the primary escalation point, engaging directly with customer executive sponsors and internal senior leaders to communicate status, risks, go/no-go recommendations, and success criteria.
Evolve frameworks for standard work, assessment mechanisms, and playbooks, proactively identifying, staffing, and executing continuous process improvement initiatives to enhance ways of working.
Establish best practices for first-of-a-kind project types and partner cross-functionally with Release Management, Services Engineering, Implementation, Presales, and Sales to realize project-specific outcomes and drive optimization across projects.
Exercise people leadership responsibility for project managers within the cohort, providing coaching, mentoring, and development opportunities.
Build a high-performing team.