Senior Manager, Customer Master Data Operations

Sobi • Waltham, MA

217d • $140,000 - $185,000

About The Position

We're looking for a strategic and data-driven Senior Manager, Customer Master Data Operations to lead the strategy and execution of customer and account master data management (MDM) across our commercial organization. This role plays a critical part in enabling effective field execution, optimizing customer engagement, and driving data-informed decision-making by ensuring the accuracy, consistency, and strategic alignment of healthcare provider (HCP), healthcare organization (HCO), and affiliations data.

Requirements

• 6+ years of experience in commercial data management in the pharmaceutical or life sciences industry.
• Bachelor's degree in business, Data Management, Information Systems, or a related field; advanced degree preferred.
• Strong understanding of customer master data, HCP/HCO hierarchies, affiliations, and data governance principles.
• Experience with CRM and MDM platforms (e.g., Veeva, Salesforce, Reltio, Informatica).
• Proven ability to investigate and resolve complex data issues across systems and teams.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to thrive in a fast-paced, matrixed environment with a strong attention to detail.

Responsibilities

• Oversee the creation and maintenance of high-quality master data for HCPs, and HCOs, ensuring alignment with commercial business rules and compliance standards.
• Design master data standards that directly support commercial goals, including field force effectiveness, targeting, and segmentation.
• Maintain and monitor customer and brand-specific hierarchies and affiliations to support accurate territory alignment, brand reporting, and tailored engagement strategies across therapeutic areas.
• Support investigation requests that affect Incentive Compensation (IC) accuracy and field reporting and working with Data Operations to implement sustainable solutions to ensure IC data integrity and business continuity.
• Work cross-functionally with Commercial Insights, Sales, and Data teams to understand evolving business needs and continuously improve data assets that drive commercial performance.
• Collaborate with the Data Operations team to follow data quality standards, including validation rules, naming conventions, and change management protocols.
• Develop and manage data stewardship processes to ensure consistency, accuracy, and completeness of data, while identifying opportunities to streamline workflows and implement process improvements.
• Collaborate with Brand teams to ensure all data elements and related processes are thoroughly documented, maintained, and aligned with operational standards.

Benefits

• Competitive compensation for your work.
• Generous time off policy.
• Summer Fridays.
• Opportunity to broaden your horizons by attending popular conferences.
• Emphasis on work/life balance.
• Collaborative and team-oriented environment.
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree