Senior Manager, Customer Growth and Engagement - eCommerce

Wal-Mart • Bentonville, AR

87d • $90,000 - $180,000

About The Position

Do you want to help lead the way in redefining how customers shop in-store and online? Join the Walmart Omni Customer Growth team! Our team's mission is to build exciting shopping experiences that attract attention and connect with customers. As a Senior Business Manager, you will play a pivotal role at the heart of the Omni Experience. You will be responsible for understanding how our customers shop, which tools aid them in their journey and capabilities they are asking us for. This position will be focused on growing our omni customer base, while deepening Walmart's relationship with existing omni customers. This role will work with many internal and external partners including eCommerce, merchant, product, design, marketing, operations and revenue teams. You will be the voice of our customer, using analytics, market trends, competitor experiences, and customer insights to guide the organization to new places.

Requirements

• 3+ years of experience in business or product operations & strategy, process improvement, or related fields.
• Strong oral and written communication skills.
• Strong analytical skills and creative problem-solving abilities.
• Proven ability to bridge data with business insights to drive relevant, actionable output.
• Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment.
• Customer-centric and curious, passionate about improving the Walmart customer experience.
• Previous eCommerce or Retail experience; operations or customer experience roles a plus.

Nice To Haves

• Master's degree in a related field and 4 years' experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences and knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.

Responsibilities

• Analyze customer engagement & customer health through analysis of key metrics.
• Monitor operational performance metrics and web analytics to analyze weekly, monthly and quarterly.
• Create data-driven insights using a hypothesis-first approach, statistical techniques, and technical data languages.
• Conduct both regular and ad hoc analyses, addressing data-related queries and providing comprehensive data stories.
• Drive execution of multiple projects and initiatives by identifying customer and operational needs and developing and communicating plans and priorities.
• Deliver key cross-functional projects that span across multiple teams within the organization.
• Evaluate ongoing effectiveness of current plans, programs, and initiatives; consult with key stakeholders.
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.
• Lead key operational processes on the team from weekly and monthly business reviews to management of the issues and ideas intake process.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees