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About the position
The Sr. Manager Customer Experience Analytics at Mohawk Industries, Inc. is responsible for managing a team focused on digital web analytics and customer experience. This role involves developing strategies around digital analytics, collaborating with subject matter experts to enhance strategic and operational performance, and fostering a culture of data-driven decision-making within the organization. The manager will create global data models and narratives to assist local business units in digital analytics, provide training on analytics solutions, and address data-related problems effectively.
Responsibilities
- Manage the team responsible for digital web analytics and customer experience.
- Develop strategy around digital web analytics and customer experience.
- Work with subject matter experts to improve overall strategic and operational performance.
- Create analytics culture to drive data-driven strategic decision making.
- Create global data models and stories to assist local BU teams in digital analytics.
- Develop and provide training on analytics solutions to support business strategies.
- Problem solve by identifying, addressing, and resolving data problems.
Requirements
- Master of Science degree in Marketing Research, Information Technology, or a directly related field.
- 9 years of progressively responsible experience in Google, Adobe Analytics, Hot Jar, and SEO for a large global organization ($5B+ in revenue).
- 9 years of experience developing data visualization with BI tools such as SAP Cloud (SAC), Power BI, or Tableau.
- 9 years of experience in SQL.
- 9 years of combined experience in understanding and applying BI and EDW concepts.
- 9 years of experience in SAP landscape (e.g., SAP BW, HANA Modeling).
- 9 years of combined experience in managing and delivering BI/Web Analytics projects.
- 9 years of experience applying analytics skills with predictive modeling.
- 9 years of experience managing global projects.
- 5 years of experience with at least 2 of the following public cloud technologies: AWS, Azure, or GCP.
Benefits
- Work from home available.
- Must reside within commuting distance from employer's Kennesaw, GA office.
- Approximately 25% travel to other domestic company worksite locations.
