Senior Manager - Customer Analytics

Amount

149d • $146,250 - $170,625

About The Position

As a Senior Manager of Customer Analytics at Amount, your day will be dynamic and fast-paced. You'll start by collaborating with the Customer Success team to understand their data needs and priorities for the day. Your tasks may include analyzing customer performance and usage data, identifying trends or patterns, and generating insights to improve customer satisfaction and retention. You'll also work closely with the Revenue Operations team to ensure data accuracy and availability for analysis. You'll communicate your findings and recommendations to internal stakeholders, including Customer Success Managers and Leadership, as well as senior client stakeholders, to drive informed decision-making.

Requirements

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or related field.
• 7+ years proven experience working in data analysis, preferably in a customer-facing role within the fintech industry.
• Proficiency in SQL for data querying and manipulation.
• Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
• Excellent communication skills, with the ability to present findings and recommendations to both technical and non-technical stakeholders.
• A strong executive presence, familiarity and fluency when interacting with senior clients in credit risk.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Detail-oriented mindset with a focus on data accuracy and quality.
• Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively.

Responsibilities

• Analyze current customer data and business strategies across product, marketing, and credit to identify actionable insights.
• Explain performance variances and recommend remedial actions to senior leadership.
• Lead data-driven initiatives to enhance partner growth and profitability.
• Convert analytical insights into specific recommendations for fraud detection and authentication, credit optimization.
• Work with the Customer Success and Marketing teams to define project deliverables and timelines.
• Enhance and maintain dashboards and reports to track customer health, usage patterns, and performance metrics.
• Collaborate with cross-functional teams, including Customer Success, Revenue Operations, Finance and Product, to gather requirements and implement data-driven solutions.
• Develop and present key recommendations and findings to senior leadership at Amount and its customers.
• Support Customer Success Managers with creating executive business review reports that create compelling data narratives.
• Proactively identify opportunities to optimize customer workflows and improve the overall customer experience.

Benefits

• Annual performance bonuses as part of our commitment to shared success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees