Senior Manager, CSG Sales & Programs Strategy

Salesforce•Burlington, MA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 04/21/2026. Salesforce is looking for a highly motivated team member to lead and develop sales programs for Salesforce’s Success Plans (Premier & Signature Success) This role is responsible for driving pipeline development, revenue growth, and market coverage in support of Salesforce’s NNAOV initiative. This role is responsible for managing all aspects of Success Plan sales programs, including program development, prioritization, execution, partner management, performance reviews, and evaluation of program success. The role will require cross-functional relationship building, executive presence, deep knowledge of the CSG sales & renewals processes, deep knowledge of all Success Plan products, leadership skills, and analytical abilities.

Requirements

8+ years of relevant experience in Sales Programs, Sales Strategy, or related fields
We are prioritizing candidates who have direct experience driving sales or Go-To-Market strategy
Proven success in developing pipeline & building cross functional relationships
Degree or equivalent relevant experience required.
Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Strong Knowledge of pipe generation strategies
Understanding of business metrics and ability to measure impact of programs on strategic goals
Comfortable utilizing AI tools to drive efficiency in Sales Programs
Ability to see the big picture, innovate, and adapt to change
Building and delivering presentations to senior executives, translating data insights into concise and actionable executive summaries.
Confident communicator with attention to detail, oral, written, and presentation skills
Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
Knowledge of Salesforce product and platform features, capabilities, and use cases

Responsibilities

Identify, recommend, operationalize & measure sales programs targeting areas of new revenue and attrition risk.
Work closely with aligned sales teams, serving as an extension of their team.
Summarize and communicate the impact, successes, and improvement opportunities of the Sales Programs team to senior leadership.
Represent the Success Plans team on broader cross-functional projects, and help to drive the overall strategy forward