Senior Manager, Credit and Collections

Choice Hotels International • North Bethesda, MD

1d • $93,000 - $110,000

About The Position

The Senior Manager, Credit & Collections provides strategic and operational leadership for Choice Hotels’ Credit and Collections functions. This role is responsible for managing enterprise-wide credit risk, optimizing cash flow, and ensuring consistent adherence to credit policies across the organization. The Senior Manager partners closely with Finance leadership and cross-functional stakeholders to drive strong financial performance while supporting positive franchise relationships and sustainable business growth.

Requirements

• 8+ years of progressive experience in credit, collections, accounts receivable, or financial operations.
• 5+ years of people leadership experience managing and developing teams.
• Strong analytical skills with advanced Excel skills, including VLOOKUPs, Power Pivot, and Macros.
• Demonstrated experience developing and enforcing credit policies and managing credit risk.
• Proficient in Microsoft Outlook, PowerPoint, and Word.
• Proven ability to partner cross-functionally and influence at multiple levels of the organization.
• Demonstrated success in reducing aged receivables and improving collection outcomes.
• Strong conflict resolution and negotiation skills.
• Exceptional written and verbal communication abilities.
• Bachelor’s degree in Finance, Accounting, Business, or a related field or an equivalent combination of education and work experience.

Nice To Haves

• Experience in franchising, hospitality, or multi-unit environments preferred.

Responsibilities

• Collections Strategy & Financial Performance Analyze accounts receivable data to identify collection opportunities, leveraging advanced Excel and analytical tools to drive data-informed decisions.
• Develop and oversee collection strategies to reduce aged receivables and improve Days Sales Outstanding (DSO).
• Establish performance metrics and reporting to monitor portfolio health, identify risks, and track progress against targets.
• Oversee account defaults, terminations, and the write-off process for bad debt expense.
• Provide senior-level oversight and guidance on franchisee outreach strategies; support resolution of complex delinquency root causes while balancing risk management and franchise relationships.
• Strategic Credit Leadership Lead the Credit function, including credit evaluation, approval, monitoring, and ongoing risk management for franchise and corporate accounts.
• Own and continuously enhance credit policies and procedures, ensuring alignment with business objectives, risk tolerance, and industry best practices.
• Ensure consistent application and enforcement of credit policy across all brands and portfolios through governance, controls, and ongoing team accountability; review and approve complex or high-risk credit decisions and exceptions.
• Proactively identify credit risk trends and recommend mitigation strategies to Finance leadership.
• People Leadership & Talent Development Lead, coach, and develop high-performing Credit and Collections teams through clear expectations, ongoing feedback, and performance management.
• Manage hiring, onboarding, training, and succession planning to build a scalable and engaged team.
• Foster a culture of accountability, continuous improvement, and collaboration.
• Cross-Functional Partnership Partner with Legal, Franchise Operations, Billing, and Finance to resolve complex credit and collection matters.
• Serve as the escalation point for sensitive, high-impact, or enterprise-risk accounts, including large or multi-property licensees.
• Communicate effectively with internal stakeholders to balance risk management with business and franchise needs.
• Process Improvement & Innovation Drive continuous improvement and automation across credit and collections workflows, including the evaluation and implementation of AI-enabled solutions.
• Improve efficiency, consistency, and scalability of processes while maintaining strong internal controls.
• Reporting & Executive Support Prepare and deliver daily, weekly, and monthly reporting, including executive-level summaries and insights.
• Escalate high-risk accounts and emerging trends to Finance leadership with clear, actionable recommendations.
• Support ad hoc analyses and special projects as business needs evolve.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Senior