Senior Manager, Craft Consulting

Western Governors University • Nashville, TN

3d

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider Craft Education as the next step in your career. Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all. At Craft, we’re revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs. Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits. Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them. If you’re looking to join the work-based learning revolution, we’d love to talk with you. At Craft, you’ll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development. We couldn’t be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you’ll consider joining us. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Management_Executive 608 Pay Range: $101,000.00 - $181,800.00 Job Description The Senior Manager for Craft Consulting will oversee the team responsible for delivering consulting and professional services to external organizations that are designing, implementing, or expanding work-based learning and apprenticeship programs. The position includes developing and executing a strategic engagement plan to support programs across diverse industries, determining pricing and tiered scopes of work, building the operational infrastructure needed to support service delivery, and managing the team that executes the services. This is a key leadership role within Craft Education’s customer success team. It is an ideal role for someone who is passionate about using their business acumen to create accessible economic opportunities for individuals and their communities.

Requirements

• Demonstrated experience designing and implementing programs, budgets, and operational frameworks.
• Proven ability to manage complex partner or client engagements, including scoping, pricing, delivering services, and ensuring outcomes.
• Demonstrated experience designing and implementing programs, budgets, and operational frameworks.
• Proven ability to manage complex partner or client engagements, including scoping, pricing, delivering services, and ensuring outcomes.
• Experience preparing and delivering comprehensive reports, visualizations, or presentations for stakeholders.
• Bachelor’s degree in Business Administration, Management, Education, a related field, or equivalent
• Seven (7) years of experience in consulting, engagement management, workforce development, higher education, career services, organizational partnerships, or a related field.
• 2+ years of team leadership experience, including coaching, performance management, and developing high-performing teams.
• Experience preparing and delivering comprehensive reports, visualizations, or presentations for stakeholders.

Nice To Haves

• Master’s degree in education, business, public administration, organizational leadership, or a related field
• Experience working in an agile start-up or remote environment
• Experience writing or navigating complex grant proposals
• Experience using CRM or project management tools to track partnerships or projects
• Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Responsibilities

• Leads collaboration with internal leadership and stakeholders to develop and implement innovative strategic plans that support the delivery and scaling of consulting services
• Partners with WGU personnel to leverage internal expertise and amplify Craft’s impact as a services provider
• Oversees the end-to-end delivery of consulting services, ensuring strong execution, partner satisfaction, and alignment with organizational goals
• Manages and supports the services team through coaching, development, assigning projects, and overseeing performance
• Leads the development of templates, playbooks, and other resources to support consistent, high-quality service delivery
• Supports revenue growth by sharing and qualifying new funding opportunities and supporting grants personnel with proposals as needed
• Creates and utilizes tracking systems for managing, reviewing, and reporting on the Services Team activities
• Monitors performance metrics and outcomes to assess impact and drive continuous improvement across consulting engagements
• Actively strategizes and seeks opportunities for the Services Team to promote the Craft Connect platform to Services customers
• Stays current on industry trends and emerging practices in work-based learning and apprenticeship programs, and consistently communicates relevant insights to the team
• Gathers and incorporates customer feedback to refine, improve, and evolve consulting practices and services offerings
• Collaborates with internal teams to identify and showcase impactful services work
• Implements and oversees sound client management practices, acting as the point of contact for escalated client issues

Benefits

• bonuses
• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual
• flexible paid sick time with no need for accrual
• 11 paid holidays
• other paid leaves, including up to 12 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior