Senior Manager - Corporate Product Management

American Express•Phoenix, AZ

5h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and let's lead the way together. American Express Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The Senior Manager will report to the Director, Corporate Card Product – Spend Capacity and play a key role in evolving American Express’s Corporate Card capabilities. This role will shape and drive the positioning and customer experience for spend capacity and underwriting features, ensuring customers have the clarity, transparency, and tools they need to confidently optimize their spending power. How will you make an impact in this role? You will influence how spend capacity and underwriting capabilities are positioned to customers, translate complex risk concepts into intuitive customer experiences, and serve as a key partner to Risk, Sales, and Marketing teams. Your leadership will help ensure our approach is customer-centric, competitively differentiated, and grounded in strong risk discipline—delivering a best-in-class experience while driving sustainable growth.

Requirements

5+ years of experience in payments product management, marketing strategy, underwriting strategy, or a related field
Strong positioning and messaging skills, with the ability to craft clear, compelling, and credible claims for complex products or capabilities
Strategic, data-driven thinker with a customer-first mindset and the ability to translate insights into actionable plans
Proven ability to operate effectively in fast-paced, evolving environments, managing multiple initiatives and shifting priorities
Excellent written and verbal communication skills, with demonstrated ability to influence stakeholders across levels
Strong collaboration and partnership skills, with a track record of building trusted relationships and driving alignment across cross-functional teams
Bachelor’s degree or equivalent work experience

Nice To Haves

Experience in commercial card or B2B financial products, underwriting, risk management, or related roles
Experience supporting field enablement for financial products
MBA or advanced degree in a related field

Responsibilities

Differentiate Spend Capacity & Underwriting in the Market
Lead the positioning of spend capacity and underwriting capabilities, ensuring they are clearly integrated into the overall Corporate Card value proposition.
Challenge messaging and push creative boundaries, informed by competitive insights, to differentiate our spend capacity and underwriting approach.
Develop compelling, substantiated claims for external marketing and Account Development materials, including training and talking points.
Test and refine claims based on performance data, field feedback, and customer insights.
Partner closely with Risk, Analytics, Marketing, Legal, and Compliance to ensure messaging is data-backed, compliant, and customer-centric.
Enhance the No Preset Spending Limit (NPSL) Customer Experience
Shape and refine NPSL positioning, translating complex underwriting concepts into intuitive, customer-friendly experiences.
Support the development and testing of digital capabilities and tools that increase transparency and customer confidence.
Leverage data, field insights, and customer feedback to continuously improve the NPSL experience in partnership with cross-functional teams.
Support Spend Capacity & Controls for Global & Large Clients
Serve as the Global & Large segment point of contact for Card Member (CM) limit (spend control) capabilities on the At Work platform, maintaining strong awareness of customer needs and usage patterns.
Partner with cross-platform teams to promote alignment and consistency in spend control capabilities and customer experience.
Support awareness of spend control capabilities by ensuring clear enablement resources are in place (e.g., Help Center content, Field Trainings).
Monitor Competitive & Market Trends
Support ongoing competitive intelligence efforts related to spend capacity and underwriting.
Translate market and competitor insights into clear recommendations and share synthesized findings with key stakeholders to inform decision-making.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities