Senior Manager, Corporate Communications

Caliber Collision • Lewisville, TX

1d

About The Position

Service Center CSCS TX ESSENTIAL DUTIES: • Proactively plan, write and deliver clear and inspirational content that is related to key engagement initiatives. Deliver executive messages and support executive engagement activities that strengthen the value proposition for employees and align with the enterprise business strategy. • Possess the depth of experience and gravitas needed to provide advice and counsel to leaders on opportunities for internal engagement, ensuring they are amplifying messages that align to both corporate strategy and the enterprise communications strategy. • Ensure proactive, consistent, and timely information to employees through various communications platforms and channels, including emails, town halls, the intranet, and internal social media outlets. • Ensure that leaders remain tuned in and responsive to employee experience and engagement as measured through analytics, anecdotally, and through continuous listening strategies. • Set measurable goals for execution of internal and executive communications strategies and ensure progress is tracked and reported. • Work in lockstep with the Sr Director of internal communications and collaboratively across the entire corporate communications function to deliver holistic internal communications programs. • Performs other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: Proven experience confidently interacting with and counseling corporate executives and key internal partners with best in-class employee communication practices, and ensuring messaging is consistent across the organization. • Proven ability to manage multiple projects simultaneously, including success managing major projects and enterprise-wide initiatives. • Excellent interpersonal skills with the ability to work collaboratively. Strong writing, editing and communications skills across multiple media, including speeches, email, video scripts, editorial and social content. • Creative thinker and passionate about building culture. • Organized with attention to detail. • Must possess a learning orientation and the ability to work in a fast-paced environment. • Proactive with ability to be in the “higher helicopter” and anticipate needs of executives. • Positive attitude and ability to thrive in fast-paced Thinks strategically but stays on top of tactical execution and delivers high quality results on time. • Collaborative in approach and seeks the views and contributions of others in a matrix environment. • Comfortable with ambiguity and able to effectively deal with conflicting agendas and fluctuating priorities. • Able to work with minimal supervision to plan and prioritize work. • Available to travel as business needs require. EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS: 10+ years corporate communications experience with a focus in employee engagement, corporate and executive communications. 8+ years of management experience. Bachelor’s Degree in Communications, Marketing, Human Resources, Business Administration, or other related discipline or equivalent knowledge and experience preferred. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [email protected].

Requirements

• Proven experience confidently interacting with and counseling corporate executives and key internal partners with best in-class employee communication practices, and ensuring messaging is consistent across the organization.
• Proven ability to manage multiple projects simultaneously, including success managing major projects and enterprise-wide initiatives.
• Excellent interpersonal skills with the ability to work collaboratively.
• Strong writing, editing and communications skills across multiple media, including speeches, email, video scripts, editorial and social content.
• Creative thinker and passionate about building culture.
• Organized with attention to detail.
• Must possess a learning orientation and the ability to work in a fast-paced environment.
• Proactive with ability to be in the “higher helicopter” and anticipate needs of executives.
• Positive attitude and ability to thrive in fast-paced Thinks strategically but stays on top of tactical execution and delivers high quality results on time.
• Collaborative in approach and seeks the views and contributions of others in a matrix environment.
• Comfortable with ambiguity and able to effectively deal with conflicting agendas and fluctuating priorities.
• Able to work with minimal supervision to plan and prioritize work.
• Available to travel as business needs require.
• 10+ years corporate communications experience with a focus in employee engagement, corporate and executive communications.
• 8+ years of management experience.
• Bachelor’s Degree in Communications, Marketing, Human Resources, Business Administration, or other related discipline or equivalent knowledge and experience preferred.

Responsibilities

• Proactively plan, write and deliver clear and inspirational content that is related to key engagement initiatives.
• Deliver executive messages and support executive engagement activities that strengthen the value proposition for employees and align with the enterprise business strategy.
• Possess the depth of experience and gravitas needed to provide advice and counsel to leaders on opportunities for internal engagement, ensuring they are amplifying messages that align to both corporate strategy and the enterprise communications strategy.
• Ensure proactive, consistent, and timely information to employees through various communications platforms and channels, including emails, town halls, the intranet, and internal social media outlets.
• Ensure that leaders remain tuned in and responsive to employee experience and engagement as measured through analytics, anecdotally, and through continuous listening strategies.
• Set measurable goals for execution of internal and executive communications strategies and ensure progress is tracked and reported.
• Work in lockstep with the Sr Director of internal communications and collaboratively across the entire corporate communications function to deliver holistic internal communications programs.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees