Senior Manager - Control Management (Change Management & Communication)

American Express • New York, NY

116d • $80,000 - $165,000

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Support development execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc. Support implementation of the operational risk framework to enable effective risk management and decision making in the BU Development of compelling content and training collateral to support colleague awareness and understanding of risk and compliance frameworks and policies Facilitate the understanding and use of the risk governance framework across BUs through regular communication (e.g., Communities of Practice) Aggregate reporting, approvals/exceptions and support 'change-the-function' activities for the BU Develop and administer implementation of comprehensive training initiatives and clear career progression plans that align with Operational Risk Management Establish processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials Share insights, better practices, themes, etc. across the enterprise.

Requirements

• Understanding of critical operational risk management lifecycle activities.
• Excellent project management, communication, and interpersonal skills.
• Ability to interact and obtain buy-in from senior BU counterparts.
• Experience in change management and process governance.
• Track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
• Experience within financial services industry.
• Strong analytical and problem-solving skills.
• Ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Content creation and PowerPoint skills.

Nice To Haves

• Bachelor's Degree in Finance, Business, Risk Management, or related field.
• Advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Experience in translating risk strategy and appetite into execution guidelines and content.
• Experience in implementing operational risk governance frameworks.
• Experience in creating, communicating and ensuring understanding and adherence to risk procedures and standards.

Responsibilities

• Contact clients with overdue accounts to secure the settlement of the account.
• Perform preventive work to avoid future overdues with accounts that have a high exposure.
• Support development execution plans for operational risk management within the business unit (BU).
• Support implementation of the operational risk framework to enable effective risk management and decision making in the BU.
• Develop compelling content and training collateral to support colleague awareness and understanding of risk and compliance frameworks and policies.
• Facilitate the understanding and use of the risk governance framework across BUs through regular communication.
• Aggregate reporting, approvals/exceptions and support 'change-the-function' activities for the BU.
• Develop and administer implementation of comprehensive training initiatives and clear career progression plans that align with Operational Risk Management.
• Establish processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials.
• Share insights, better practices, themes, etc. across the enterprise.

Benefits

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

What This Job Offers

• Industry: Credit Intermediation and Related Activities