Senior Manager, Continuous Improvement

Microsoft•Redmond, WA

3d•$116,900 - $203,600

About The Position

You will build and deploy the core tools and methodologies of continuous improvement to drive achievement of targeted results in security, quality, and delivery. As you lead process improvement and the development of business outcomes for complex processes you will assess process performance. You'll facilitate teams in definition of improvement goals, leveraging relevant benchmarks to set a high bar, and support implementation of improvements to achieve targeted outcomes. You will facilitate process execution and lead a clear end-to-end view of expected business outcomes for owned processes. You'll manage stakeholder engagement rhythm and partnerships by addressing pain points to resolve challenges and to drive sustainment of improvements. You will facilitate the process improvement sustainment, including assessing performance data, interpret analyses, and translate insights into recommendations to support teams' adoption of continuous improvement. You'll use data results to identify opportunities, communicate results, lead the incorporation of process methodologies and leverage feedback from others to identify opportunities for future process improvements and work with teams to implement, using kaizen. You will lead change management using your advanced understanding of the business and continuous improvement. You'll lead teams in end-to-end implementation of improvement for complex processes that span multiple business functions and lead documentation maintenance for flow, controls, underlying systems, and requirements needed. Embody our Culture and Values Process Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year.

Requirements

Master's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience
Master's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR Bachelor's Degree in Engineering, Business, or related field AND 10+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR equivalent experience
2+ years of experience and proficiency in process improvement and design
2+ years of experience applying rigorous critical thinking to breakdown complex processes to identify improvement opportunities
2+ years of experience leading, facilitating, and influencing cross-functional teams

Nice To Haves

Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications
Proven track record of leading successful kaizen / improvement events that produce measurable business outcomes and sustainment

Responsibilities

Build and deploy the core tools and methodologies of continuous improvement
Lead process improvement and the development of business outcomes for complex processes
Assess process performance
Facilitate teams in definition of improvement goals
Support implementation of improvements to achieve targeted outcomes
Facilitate process execution and lead a clear end-to-end view of expected business outcomes for owned processes
Manage stakeholder engagement rhythm and partnerships
Facilitate the process improvement sustainment
Use data results to identify opportunities, communicate results, lead the incorporation of process methodologies
Lead change management
Lead teams in end-to-end implementation of improvement for complex processes that span multiple business functions
Lead documentation maintenance for flow, controls, underlying systems, and requirements needed