Senior Manager, Continuous Improvement

Cencora • Orlando, FL

1d

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally. Under the direction of the Director of Continuous Improvement, the Senior Manager works closely with the CI Global Team to develop a strategy and plan for continuous improvement by leveraging methodologies and best practices that drive execution of successful customer-centric strategies across MWI. This role is responsible for improving quality and efficiency in a measurable way. This individual is an expert in deploying Lean Six Sigma tools in a variety of sectors and operational contexts, has a passion for customer-centricity, the associate experience, and quality outcomes. In addition, demonstrates sufficient experience to be able to plan for and create a culture of excellence in the company.

Requirements

• Likely to have a minimum of 10 years of directly related and progressively responsible experience in major process improvement and change initiatives is essential.
• 5+ years management related project management experience in the field of Continuous Improvement.
• Bachelor’s degree in Supply chain, industrial engineering, or an equivalent field of study.
• Strong leadership, interpersonal & organization skills and change-agent abilities.
• Strong project management skills with demonstrated track records in quality and operational improvements, ability to prioritize workload, meet deadlines, and perform multiple tasks simultaneously.
• Structures approach to resolving complex problems.
• Has good judgment as to most effective approach to use.
• Initiates needed changes in direction.
• Expertise in Microsoft Office suite such as Project, Excel, Word, Visio, Access and PowerPoint.
• Robust presentation skills: ability to present and discuss strategies and complex information in a manner that establishes rapport, persuades others, and gains understanding.
• Ability to manage duties in a fast-paced work environment.
• Strong analytical skills with the ability to identify key issues and creatively overcome internal challenges or obstacles.
• Influence, negotiate and resolve conflicts to reach consensus and common goals by applying a hands-on style of management and collaborating strongly with peers.
• Ability to communicate effectively, both orally and in writing, including the ability to communicate within cross-functional/organizational teams.
• Positive, team-oriented attitude and approach to getting work done.
• Ability to lead dynamically and energize multidiscipline work teams.
• Ability to travel minimum 50-75% per month.

Nice To Haves

• Experience in a veterinary, pharmaceutical, healthcare (supply chain distribution or services) environment preferred.
• Certified Black Belt with expertise in Lean methodologies preferred.

Responsibilities

• Understands business needs and objectives, develops practical data analysis and reporting strategies, and extracts data from multiple sources and systems to transform the raw data into actionable business insights.
• Apply industry knowledge to interpret data and improve performance.
• Regularly reviews and analyzes performance data to assess effectiveness and identify opportunities for improvement.
• Manages a portfolio of continuous improvement projects, ensuring they progress according to plan.
• Identify areas for process enhancement across various departments.
• Oversee the planning, execution, and delivery of continuous improvement projects.
• Ensure projects are completed on time, within budget, and meet quality standards.
• Work closely with other departments to ensure continuous improvement efforts are aligned with their needs and priorities.
• Maintain transparent communication with stakeholders about the progress, challenges, and results of continuous improvement initiatives.
• Apply Lean, Six Sigma, or Total Quality Management methodologies to analyze and improve processes.
• Continuously review operational processes to ensure they remain efficient and effective and adjust as needed.
• Ensures all process redesigns are repeatable and sustainable, reducing rework and cycle times while improving quality.
• Implement countermeasures to address process gaps and verify solution effectiveness.
• Regularly collect and analyze performance data to evaluate the effectiveness of implemented initiatives and identify areas for future improvement.
• Utilizes structured, disciplined, and data-oriented processes to identify root causes and solve problems.
• Creates project charters, baseline/project metrics, data collection plans, pilot plans, control plans, training plans, etc.
• Establishes processes and correlates business results with metrics and dashboards.
• Facilitates medium-large (10+) group meetings and workshops around advanced topics
• Develop strategies to help teams adapt to change, address resistance and foster acceptance of new processes and technologies.
• Prepares and supports individuals and teams in making organizational changes.
• Develop detailed action plans outlining the steps to implement changes, including timelines, resources, and critical milestones.
• Establish support systems to assist employees during and after transition.
• Partners and collaborates with cross-functional teams.
• Proactively identify and address resistance from employees or other stakeholders.
• Continuously demonstrates the ability to be an effective change agent and facilitation skills to lead organizations through cultural change.
• Demonstrate a solid commitment to the change initiatives, showing leadership by personally embracing new practices and promoting a positive outlook on change.
• Serve as a mentor.
• Provide ongoing guidance and support to team members across the organization, including those not directly under your supervision.
• Promote an environment where continuous learning and experimentation are valued.
• Facilitate knowledge-sharing sessions that allow teams to learn from each other's experiences and insights.
• Lead or participate in cross-functional initiatives that require collaboration between different departments.
• Demonstrate leadership and foster a sense of unity and shared purpose.
• Encourage a culture of innovation within the team; promote creative problem-solving.

Benefits

• In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior