Senior Manager, Consumer Credit Product Ops & Risk Management

Samsung Electronics America • NJ, NJ

82d • $177,000 - $185,500

About The Position

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Requirements

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or equivalent experience preferred.
• 8+ years of experience in financial operations, risk management, or consumer credit management, preferably in a fintech or banking environment.
• Proven experience in leading and managing high-performing teams.
• Strong understanding of credit risk management frameworks and regulatory compliance requirements.
• Proven track record of driving customer acquisition, loyalty program and improving operational efficiency.
• Excellent business analytical skills with the ability to interpret complex data and make data-driven decisions.

Nice To Haves

• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and external partners.
• Experience working with strategic partners or co-branded financial products is a plus.
• Proficiency in financial modeling, risk assessment tools, and data analysis software.
• Passion for innovation and a customer-centric mindset.

Responsibilities

• Oversee the operation and risk management of Samsung's Consumer Credit Products, including co-brand credit cards, Cash Reward programs, Buy Now Pay Later (BNPL) solutions, and High Yield Savings Accounts.
• Manage the end-to-end operations of consumer credit products, ensuring their sustainability and growth.
• Work closely with consumer credit product Account Team to align on KPIs, performance metrics, and operational goals.
• Track and analyze key metrics to optimize Samsung Fintech product performance and identify areas for improvement.
• Conduct comprehensive Samsung Fintech Product business analysis across channels to derive actionable insights and inform strategic decisions.
• Drive initiatives to increase customer acquisition and retention for Samsung's consumer credit products.
• Develop and implement strategies to mitigate Samsung Consumer Finance Product risk while ensuring compliance with regulatory requirements.
• Collaborate with cross-functional teams, including marketing, product development, and legal, to ensure seamless execution of business strategies.
• Prepare regular reports on portfolio performance across all consumer credit products, and operational risks for senior leadership.
• Identify and implement process enhancements to improve efficiency and reduce operational risks.
• Develop and implement strategies to enhance customer satisfaction and loyalty for consumer credit products, leveraging feedback and performance data.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 6 months)
• Paid Time Off
• Student Loan Program (after 6 months)
• Wellness Incentives
• MBO bonus compensation, based on company, division, and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees