Senior Manager Community Product Comms

Twitch•San Francisco, NY

About The Position

We’re looking for a highly creative communicator who brings energy, curiosity, and a deep understanding of Twitch culture and content creators. This person thinks expansively about where and how to tell stories, so we can reach the audiences who matter most—across services, formats, and emerging channels. As Senior Manager, Community Product Communications, you’ll help shape and execute Twitch’s product communications strategy. The ideal candidate is a natural storyteller with experience across social or interactive services, someone who can translate complex, technical concepts into simple, compelling narratives. You’re proactive, thoughtful, and collaborative. You’re comfortable building trusted relationships with senior leaders and working cross-functionally in a fast-paced, ever evolving environment. Most importantly, you’re genuinely passionate about the Twitch community and excited to bring our product story to life in fresh, dynamic, and creator-forward ways. This role may be based in San Francisco, CA; Los Angeles, CA; Irvine, CA; Seattle, WA; or New York, NY.

Requirements

Minimum 6 years of experience in product and/or corporate communications, including experience working in-house
Established relationships with relevant media
Proven success building and implementing product communications strategy
Ability to operate at both strategic and execution levels
Ability to work independently and exercise sound judgment in dynamic, fast-moving environments
Strong collaboration and project management skills
Experience counseling C-level executives
Exceptional written and verbal communications skills
Enthusiasm for Twitch and our community

Nice To Haves

Experience in entertainment, media, or user-generated content businesses.

Responsibilities

Work with product leadership and product marketing managers to tell Twitch’s product story, underscoring the ways we build for streamers and viewers
Develop communications campaigns for feature and product launches
Develop executive positioning strategy for product leadership
Identify opportunities to engage streamers and viewers through creative programming, to build an understanding of Twitch's product work
Establish a deep understanding of Twitch's community, policies, and products, and tell stories that translate those concepts to broad audiences
Engage with media and other external partners to provide an understanding of our work
Create the foundational materials needed to deliver compelling, consistent narratives