Senior Manager, Community & Advocacy Marketing

Greenhouse-posted 3 months ago

$119,000 - $159,000/Yr

Full-time • Senior

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Greenhouse is looking for a Senior Manager, Community & Advocacy Marketing to join our team! This role will own and evolve how we connect customers to each other and to Greenhouse across digital and in-person community channels. You’ll also scale our advocacy engine—empowering customers to share their stories, influence our roadmap, and amplify their expertise in the broader talent community. This is a highly cross-functional role, partnering with teams across Customer Marketing, Success, Product, Sales, and Brand to create value for our customers and drive business outcomes.

Lead Greenhouse’s customer community strategy—develop and execute a multi-channel plan that connects and engages customers throughout their lifecycle.
Build scalable community infrastructure—oversee forums, event platforms, engagement tools, and feedback loops to support sustainable community growth.
Elevate the customer voice—gather and synthesize insights from community and advocacy interactions to inform Product, Marketing, Sales, and Customer Success strategies.
Design high-impact campaigns and moments—lead activations, meetups, and surprise-and-delight experiences that strengthen connection and loyalty.
Measure and optimize program performance—define key metrics, report on community health and advocacy impact, and continuously test new ideas to improve the customer experience.
Own and scale customer advocacy programs—manage initiatives like reference networks, product champions, and customer storytelling that turn advocates into growth drivers.
Act as a player/coach—create conditions that motivate and engage team members to deliver initiatives that drive customer and revenue outcomes.
Additional projects and responsibilities as business needs require.

5+ years of experience building and leading customer programs (community programs required, advocacy programs are a plus), preferably in a B2B SaaS environment.
Experience running multi-channel programs (e.g., forums, events, Slack/Discord) and understand how to scale or migrate them.
Experience mentoring, coaching, or managing team members, interns, or contractors.
Able to bridge the gap between high-level strategy and day-to-day execution.
Experience managing up and cross-functional relationships, especially across Marketing, Customer Success, Sales, and Product.
Understanding of what makes a great customer experience and bring creativity, fun and operational savvy to every touchpoint.
Familiarity with modern community platforms, CRM tools, and engagement software.
Able to thrive in fast-paced, collaborative environments with a strong bias toward action, organization and communication.
Familiarity with Greenhouse or understanding of the talent acquisition/HR tech space, a plus.
Experience migrating communities from Slack to a Web-based platform, a plus.

Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse.

Medical, dental, and vision insurance
Basic life insurance
Mental health resources
Financial wellness benefits
Fully paid parental leave program
Short-term and long-term disability coverage
401(k) plan and company match
Up to 14 scheduled paid holidays per calendar year
Up to 80 hours of paid sick leave
Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure
Exempt employees have flexible paid time off (PTO)

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