Senior Manager, Community & Advocacy Marketing

Greenhouse

128d • $119,000 - $159,000

About The Position

Greenhouse is looking for a Senior Manager, Community & Advocacy Marketing to join our team! This role will own and evolve how we connect customers to each other and to Greenhouse across digital and in-person community channels. You’ll also scale our advocacy engine—empowering customers to share their stories, influence our roadmap, and amplify their expertise in the broader talent community. This is a highly cross-functional role, partnering with teams across Customer Marketing, Success, Product, Sales, and Brand to create value for our customers and drive business outcomes.

Requirements

• 5+ years of experience building and leading customer programs (community programs required, advocacy programs are a plus), preferably in a B2B SaaS environment.
• Experience running multi-channel programs (e.g., forums, events, Slack/Discord) and understand how to scale or migrate them.
• Experience mentoring, coaching, or managing team members, interns, or contractors.
• Able to bridge the gap between high-level strategy and day-to-day execution.
• Experience managing up and cross-functional relationships, especially across Marketing, Customer Success, Sales, and Product.
• Understanding of what makes a great customer experience and bring creativity, fun and operational savvy to every touchpoint.
• Familiarity with modern community platforms, CRM tools, and engagement software.
• Able to thrive in fast-paced, collaborative environments with a strong bias toward action, organization and communication.
• Familiarity with Greenhouse or understanding of the talent acquisition/HR tech space, a plus.
• Experience migrating communities from Slack to a Web-based platform, a plus.

Nice To Haves

• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse.

Responsibilities

• Lead Greenhouse’s customer community strategy—develop and execute a multi-channel plan that connects and engages customers throughout their lifecycle.
• Build scalable community infrastructure—oversee forums, event platforms, engagement tools, and feedback loops to support sustainable community growth.
• Elevate the customer voice—gather and synthesize insights from community and advocacy interactions to inform Product, Marketing, Sales, and Customer Success strategies.
• Design high-impact campaigns and moments—lead activations, meetups, and surprise-and-delight experiences that strengthen connection and loyalty.
• Measure and optimize program performance—define key metrics, report on community health and advocacy impact, and continuously test new ideas to improve the customer experience.
• Own and scale customer advocacy programs—manage initiatives like reference networks, product champions, and customer storytelling that turn advocates into growth drivers.
• Act as a player/coach—create conditions that motivate and engage team members to deliver initiatives that drive customer and revenue outcomes.
• Additional projects and responsibilities as business needs require.

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• Mental health resources
• Financial wellness benefits
• Fully paid parental leave program
• Short-term and long-term disability coverage
• 401(k) plan and company match
• Up to 14 scheduled paid holidays per calendar year
• Up to 80 hours of paid sick leave
• Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure
• Exempt employees have flexible paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree