Senior Manager, Communications Partnerships & Operations

Walmart • Bentonville, AR

122d • $90,000 - $180,000

About The Position

The Senior Manager, Communications Partnerships & Operations plays a key role in supporting Walmart's Global Communications organization through thoughtful coordination of agency relationships and operational processes. This role builds on work we started in 2024, and is responsible for developing consistent practices for partner engagement, contract management, and performance alignment—helping ensure our external communications partners are positioned to support evolving business needs with clarity, efficiency, and excellence. This individual will serve as the central point of contact for agency process governance, working across teams to streamline scopes, standardize workflows, and strengthen alignment with internal systems including Procurement, Legal, and Finance. This role also champions the integration of new tools and technologies to enhance how we work with partners at scale. Further, as a member of the Global Communications team, you will support our vision to position Walmart as a force for good and a brand that brings people and communities together to drive positive change. We are brand-first, data-driven, and future-forward, and we amplify with purpose.

Requirements

• Bachelor's degree in Journalism, Communications, Public Relations, or related field and 4 years' experience in corporate communications, public relations, or relevant area OR 6 years' experience in corporate communications, public relations, or relevant area.
• 1 year's supervisory experience or experience leading cross-functional teams.

Nice To Haves

• Experience in politics, journalism, or relevant area.
• Experience working in a corporate retail or Fortune 100 environment.

Responsibilities

• Serve as the operational lead for communications agency coordination.
• Support consistent documentation, point-of-contact mapping, and working models across external partners.
• Design and implement scalable processes for agency onboarding, contract workflows, and scope standardization.
• Work closely with Procurement and Legal to ensure compliance and operational consistency.
• Collaborate with internal teams to develop clear expectations and performance tracking frameworks that support ongoing accountability and value delivery.
• Partner with communications leads to align internal and external resources to the most impactful priorities.
• Apply AI and other technology to improve consistency and efficiency in communications operations and agency management.
• Stay informed on AI trends and emerging technologies relevant to corporate communications.
• Identify practical ways to incorporate AI tools to enhance storytelling and streamline workflows.
• Ensure the responsible use of AI in alignment with Walmart's values and transparency expectations.
• Lead and develop teams to build confidence and competence in AI tools.
• Track operational data to support continuous improvement efforts.

Benefits

• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree