Senior Manager, Commercial Policy

Discord•San Francisco, CA

16d•$232,000 - $261,000

About The Position

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. Discord is evolving how we generate revenue whilst staying true to our values of user trust and authentic community connection. As a Senior Manager of Commercial Policy, you'll play a pivotal role in shaping the policies that govern our revenue products — from advertising and Nitro subscriptions to creator revenue, app monetization, and our Developer Policy. You'll be the founding leader of the Commercial Policy team, working at the intersection of business growth, user safety, and brand safety. In this role, you'll develop content and product policies that enable Discord's revenue initiatives whilst protecting our users and brand. You'll translate complex regulatory requirements and industry standards into practical, scalable policies. You'll advise product teams on safety risk, helping them build with safety by design from the start. You'll manage and mentor policy experts with varying levels of experience, helping them grow whilst delivering high-quality policy work. And you'll partner across Legal, Trust & Safety, Product, Revenue, Sales, and Business Partnerships to ensure our commercial products reflect Discord's commitment to user wellbeing.

Requirements

7+ years of experience in trust and safety, content policy, product policy, or advertising policy roles at technology platforms, ads tech, communication services, or online marketplaces
2+ years of experience managing policy professionals, with a track record of developing talent and building high-performing teams
Deep knowledge of advertising policies and industry standards (e.g., IAB guidelines, platform advertising policies, brand safety frameworks)
Experience advising product teams on policy implications and conducting risk assessments for new product features
Demonstrated ability to write clear, enforceable policies that balance user protection, business needs, and regulatory compliance
Strong understanding of platform integrity issues, including fraud, scams, and other harmful content in commercial contexts
Familiarity with relevant regulations such as consumer protection laws, advertising standards, children's safety regulations, and platform transparency requirements
Excellent stakeholder management skills with the ability to influence without authority and build consensus across Legal, Product, Trust & Safety, Revenue, Sales, and Business Partnership teams
Experience creating scalable operational guidance and training materials for content moderation teams
Outstanding written and verbal communication skills, with the ability to distil complex policy issues into executive briefs and user-facing documentation
Analytical mindset with the ability to use data and user research to inform policy decisions
Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties).

Responsibilities

Manage and develop a team of policy experts with various experience levels, providing mentorship, strategic direction, and support for their professional growth
Develop and maintain comprehensive content and product policies for Discord's revenue products, including advertising (Quests, Video Quests), Nitro subscriptions, creator monetisation, app monetisation, Developer Policy, and emerging commercial initiatives
Serve as the primary policy advisor to revenue product leaders and developers, providing guidance on safety risk assessment, policy implications, and compliance requirements throughout the product development lifecycle
Translate regulatory requirements (such as advertising standards, consumer protection laws, and platform integrity regulations) into actionable policy frameworks and operational guidance
Collaborate with Trust & Safety to create clear, enforceable policy criteria and decision frameworks that scale across our global moderation workflows
Partner with Legal to ensure policies align with regulatory obligations whilst enabling business objectives
Work cross-functionally with Product, Engineering, Data Science, Revenue, Sales, and Business Partnership teams to identify policy gaps, evaluate product changes, and balance user safety with product innovation
Create external-facing policy documentation and user-facing communications that explain our commercial policies in Discord's authentic voice
Monitor industry trends, peer company approaches, and emerging regulatory developments in online advertising, creator economies, and platform monetisation
Lead policy reviews and risk assessments for new revenue product launches, providing strategic recommendations to senior leadership
Represent Discord externally to business partners, advertisers, and other external stakeholders