Senior Manager, Commercial Excellence

Eaton Corporation•Lathrup Village, MI

14h

About The Position

In this role, you will support our enterprise's ambition to achieve $6B in sales by 2030 with a +20% Return on Sales (ROS). You will be responsible for designing, optimizing, and governing our ideal conversion process from lead generation to sale. Leveraging your deep sales expertise alongside advanced process design and technology strategy, you will lead the implementation of Salesforce as our primary CRM platform, identify complementary tools or modules, and establish a clear roadmap for transformation. A critical aspect of your responsibilities will be to bring together senior regional sales leads and other key stakeholders to ensure alignment and adoption across the organization. Strategic Process Design & Governance: Architect the end-to-end lead-to-sale conversion process, establish governance and best practices, and facilitate cross-functional collaboration by engaging senior regional sales leaders, marketing, operations, and other stakeholders. Technology Leadership: Lead Salesforce implementation and roadmap planning; evaluate and recommend add-on modules or integrations to address specialized needs. Stakeholder Engagement & Change Management: Build and lead a cross-functional steering committee representing all stakeholders in the conversion process; drive change management and training initiatives for new workflows and tools. Roadmap Development: Establish a 24-month roadmap outlining major milestones for process optimization, technology deployment, and adoption phases; ensure roadmap aligns with organizational growth objectives and resource planning. Performance & Analytics: Define KPIs for conversion stages and monitor performance at an executive level; deliver insights and recommendations to senior leadership for ongoing optimization.

Requirements

Bachelor's degree from an accredited institution.
Minimum 10 years of professional experience including in sales management.
Experience with leading a large scale business/CRM transformation.
Proven leadership in sales operations, process design, or CRM strategy.
Deep understanding of sales methodologies and customer lifecycle management.
Strong ability to identify and integrate add-on modules or third-party solutions.
Exceptional communication and stakeholder management skills, with experience leading cross-functional teams.
Strong analytical skills with experience in forecasting and funnel management.
Exceptional influencing and collaboration skills; ability to lead through others without direct authority.
Familiarity with CRM systems (notably Salesforce), sales analytics tools, and business intelligence platforms.
Background in business process reengineering or operational excellence.
Familiarity with marketing automation and lead scoring strategies.

Nice To Haves

MBA or Executive Business Education preferred, from an accredited institution.
Direct people management experience preferred but not required.

Responsibilities

Architect the end-to-end lead-to-sale conversion process, establish governance and best practices, and facilitate cross-functional collaboration by engaging senior regional sales leaders, marketing, operations, and other stakeholders.
Lead Salesforce implementation and roadmap planning; evaluate and recommend add-on modules or integrations to address specialized needs.
Build and lead a cross-functional steering committee representing all stakeholders in the conversion process; drive change management and training initiatives for new workflows and tools.
Establish a 24-month roadmap outlining major milestones for process optimization, technology deployment, and adoption phases; ensure roadmap aligns with organizational growth objectives and resource planning.
Define KPIs for conversion stages and monitor performance at an executive level; deliver insights and recommendations to senior leadership for ongoing optimization.

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