ServiceTitan-posted 3 months ago
$151,100 - $202,100/Yr
Full-time • Manager
1,001-5,000 employees

The Enterprise Implementation Services team plays a pivotal role in ensuring our client’s sustained success by owning the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Home and Commercial Services & Construction industry. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform's capabilities. By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes.

  • Oversee a team of talented Delivery Managers and Implementation Consultants, ensuring projects are delivered on-time and with quality.
  • Manage the portfolio of your team by regularly checking in on and reporting out on progress and status of the implementation projects.
  • Hold your team members accountable through regular performance management including setting clear expectations and helping team members improve.
  • Collaborate with cross-functional partners in Sales, Success, Shared Services and Product to ensure the voice of the customer is central in recommended enhancements.
  • Be solutions- and action-oriented when team members flag risks and customer escalations.
  • Take total ownership of the Comm+ Enterprise complexity playbook.
  • Manage capacity, account assignments, and proactively forecast needs.
  • Drive new market insights and learnings to influence product roadmap and workflow best practices.
  • At least 7-10 years of relevant work experience in managing a team, owning client relationships, project management, or technology/SaaS implementation.
  • Bachelor's Degree or equivalent professional work experience.
  • A proven track record of being exceptionally detail-oriented while managing multiple projects.
  • Ability to think several steps ahead and take proactive steps to address roadblocks and issues.
  • Exceptional relationship-building skills and a clear view on what constitutes an excellent client experience.
  • Experience as a collaborative team player always looking to help and enable others in the organization.
  • Knowledge of and experience with SmartSheet.
  • Flexible time off with ample learning and development opportunities.
  • Comprehensive onboarding program and leadership training.
  • Company-paid medical, dental, and vision insurance.
  • 401k match and telehealth options.
  • Parental leave and support, fertility services reimbursement, and pet insurance.
  • Legal advisory services and financial planning tools.
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