Senior Manager, CloudOps

Protera

About The Position

As a Senior Manager, Cloud Operations, you will be responsible for leading one of the Cloud Operations POD teams, ensuring the seamless management and optimization of cloud environments across various platforms. You will play a critical role in shaping our cloud strategy, focusing on operational excellence, performance, and high availability. Your leadership will foster a culture of innovation, enabling your team to drive continuous improvements and deliver stellar service to our clients.

Requirements

8+ years of experience in cloud operations, with at least 3 years in a leadership role.
High level understanding of AWS, Azure, or other cloud platforms, with strong knowledge of operational best practices.
Proven ability to build and lead high-performance teams, with a focus on mentorship and professional development.
High level understanding of Infrastructure as Code (IaC) principles and tools such as Terraform or AWS CloudFormation.
Excellent communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders.
Strong problem-solving skills, with a particular focus on incident management and operational excellence.
Familiarity with compliance standards and security best practices in the cloud environment.
Bachelor’s degree in Computer Science, Engineering, or a related field

Nice To Haves

Relevant cloud certifications (AWS Certified Solutions Architect, Azure Solutions Architect, etc.) are a plus.

Responsibilities

Foster a strong partnership with clients, ensuring their cloud needs are met with excellence and efficiency.
Develop meaningful understanding of client direction and work closely with our client success team to understand and act on client feedback surrounding team performance. Attend and represent Cloud Operations in client regular meetings.
Lead and mentor a high-performing team of Cloud focused professionals, driving engagement, accountability, and continuous learning.
Verify and oversee adherence to our cloud based standards for client deployment, focusing on security, reliability, and performance.
Oversee 24/7 cloud operations, incident response, and service management processes to ensure high availability and rapid resolution.
Work collaboratively with engineering and development teams to create a culture of shared responsibility for cloud operations and incident management.
Develop and maintain operational metrics, reporting, and dashboards to drive visibility and accountability in cloud performance.
Drive automation initiatives and processes and enhance operational efficiency utilizing Infrastructure as Code (IaC) tools and scripts. Work closely with the Site Reliability team and automation team to launch client enhancements and empower junior engineers to help reduce noise to senior engineering.
Keep abreast of industry trends and emerging technologies to enhance Protera’s cloud offerings and ensure we remain leaders in the field.
Manage resource allocation, budgeting, and forecasting for the CloudOps team.