Senior Manager, Client Success - Key Accounts Lead

Metergy Solutions•New York, NY

1d•Hybrid

About The Position

This role is essential to Metergy as the point of contact for key accounts within our US market. You will be a trusted advisor and strategic partner who works hand in hand with our Director, Client Success. Note that this is not a people manager position but you will lead other Client Success professionals when it comes to supporting these key accounts. Hybrid - 3 days in office in Long Island City, New York

Requirements

Bachelor’s degree
7+ years in customer success, account management or similar
Including 2+ years in a lead role as key account contact managing senior management client relationships
Ability to create and execute long-term, scalable client retention strategies
Experience leading cross functional initiatives, fostering internal and external relationships
Demonstrated ability to lead with a “customer-first” mindset
Proficiency in tracking customer health, defining KPIs
Familiarity with Salesforce or other CRM platforms, and PowerBI or other BI tools

Responsibilities

Serve as a trusted advisor and primary strategic point of contact for our clients’ executive and portfolio-level stakeholders, building deep relationships that influence client strategy and drive long-term partnership value.
Support the Director of Client Success in the continued growth and development of the Client Success function for our US business.
Oversee the health of the overall client portfolio, proactively identifying risks, connecting issue resolution to portfolio-level impact, and navigating conflict across executive, operational, and technical stakeholders.
Lead client SteerCos, annual strategy sessions, and executive-level reviews, defining and maintaining a streamlined communication strategy tailored to each portfolio account.
Develop and maintain multi-year success plans for top portfolios, defining objectives, milestones, and measurable outcomes that align client goals with business growth.
Act as a senior resource and escalation point for Client Success Managers, bridging business and technical conversations to ensure consistent, high-quality client experiences across the team.
Support in the coaching, development and overall evolution the Client Success Managers and Client Success Specialists
Partner with Account Executives to identify opportunities , develop expansion strategies across the portfolio, and influence deal structures to support growth.
Understand the competitive landscape and effectively position proposals against alternatives, ensuring clients recognize the differentiated value of our platform and services.
Champion the voice of the client internally, advocating for resources, executive sponsorship, and cross-functional alignment to deliver a seamless client experience at scale.