Senior Manager, Client Strategy

Health Recovery Solutions Incorporated • Hoboken, NJ

1d

About The Position

The Senior Manager, Client Strategy is a member of HRS’s Client Strategy team and serves as a strategic partner to enterprise healthcare clients across the full customer lifecycle. In this role, you will work closely with clients to establish, grow, and optimize telehealth and remote patient monitoring programs that expand access to care and improve clinical and financial outcomes. You will act as the primary owner of assigned enterprise accounts, driving renewals, program expansion, and net revenue retention while building trusted relationships with executive, clinical, and operational stakeholders.

Requirements

• 5–7 years of experience in account management, customer success, or a related role in enterprise healthcare
• Strong verbal and written communication skills across phone, email, presentations, and in-person settings
• Ability to communicate effectively with stakeholders at all levels, including C-suite executives and clinicians
• Proven ability to work independently while managing complex client relationships
• Strong organizational skills with the ability to adapt quickly and prioritize effectively
• Service-oriented, results-driven, and client-focused mindset
• Ability to manage client expectations and inspire confidence
• Comfortable working cross-functionally with Sales, Product, Clinical, and Operations teams
• Experience meeting sales-driven KPIs related to renewals and growth
• Passion for healthcare innovation and improving patient outcomes
• High attention to detail
• Willingness to travel up to 25% of the time for client meetings and implementations
• Comfort with Salesforce and Microsoft Office Suite

Responsibilities

• Serve as the primary point of contact for assigned enterprise client accounts
• Own and manage client relationships across the full lifecycle, from implementation through renewal and expansion
• Drive client growth, program expansion, and renewals
• Lead and facilitate business reviews and ongoing strategic communications
• Provide in-person and virtual training on HRS solutions, workflows, and best practices
• Collaborate cross-functionally to advocate for client needs and resolve issues
• Develop a deep understanding of client clinical workflows and operational models
• Track customer goals, metrics, and outcomes to demonstrate program impact
• Partner with clients on ROI and business insights using HRS reporting tools
• Proactively identify upsell and expansion opportunities
• Create and maintain documentation including implementation plans, meeting recaps, and client-facing materials
• Travel as needed for in-person client meetings and implementations

Benefits

• Competitive salary commensurate with experience
• Flexible hours and work environment
• 100% paid medical plan
• 12 weeks paid parental leave
• Medical, dental, vision, disability, and life insurance options
• Flexible spending accounts and commuter benefits
• 401(k) savings plan with company match
• Company-sponsored events and team activities
• The opportunity to work with a collaborative, mission-driven team shaping the future of healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees