Senior Manager, Client Strategy

ShopMy•New York, NY

5h•$135,000 - $150,000

About The Position

Client Strategy Managers are key partners to ShopMy's clients (brands), supporting day-to-day management and overall client satisfaction. The retention of our brands is at the forefront of ShopMy's focus, and will play a crucial role in our growth, scale and success. To be successful in this role, you must not only be organized, engaged, detail-oriented, and well-versed in how to advise on affiliate marketing programs... you need to be able to elevate our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Sr. Managers, Client Strategy are self-starters and able to act with limited guidance in a fast-paced environment.

Requirements

7+ years in strategic, client-facing roles (Customer Success, Account Management, Consulting, or similar)
Demonstrated experience managing enterprise or highly complex brand relationships
Proven track record of driving retention, expansion, and long-term account growth
Experience engaging executive stakeholders and influencing decision-making
Strong analytical instincts with the ability to turn performance data into strategic insight
Exceptional communication and executive presence
Ability to thrive in a fast-paced, high-growth environment
Bachelor’s Degree

Responsibilities

Create a relationship as a deeply trusted advisor with brand executives (many in the luxury fashion and beauty sector)
Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data-backed suggestions
Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
Identify and create solutions for day-to-day issues impacting business across multiple accounts
Deliver timely, accurate, and professional support to accounts — timeliness is key
Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
Strategically bring conversations “up a level” to ensure we’re not losing opportunities to drive value for our brand