Senior Manager, Client Services (Short Term)

Wasserman • Los Angeles, CA

91d

About The Position

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com. The Senior Manager, Client Services is an integral position on Wasserman’s Experiential Team, responsible for the successful delivery of agency projects, from brief to execution. The Senior Manager, Client Services will ensure that all the client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients. We are collecting resumes to create a database for a Senior Manager of Client Service position (Short Term) on the Experience team to support our partner activations at FIFA World Cup 2026. We will reach out if we find that your profile aligns with our needs.

Requirements

• Minimum of a Bachelor's Degree
• 4+ years relevant agency experience (preferably in the experiential, sports or entertainment field)
• Thrive in a fast-paced environment and always possess a ‘can-do’ attitude
• Exceptional written and oral communication skills
• Strong attention to detail and highly organized
• Ability to remain calm under pressure and react gracefully to unexpected events/developments
• Capable of navigating tough issues with a solution-oriented attitude and influencing those involved toward a desired outcome
• Ability to foresee issues developing before they arise and identify a solution as needed
• Able to independently represent Wasserman among mid-senior level clients
• Must be comfortable working as an integral part of a team environment
• Focused and strong-minded with an ambition to help grow the company
• Lead and inspire other team members and generate positive morale

Responsibilities

• Manage 1-2 direct reports, conducting consistent 1:1 meetings to discuss career path and areas for development (alongside senior leadership)
• Lead the development and execution of medium/large-scale projects with support from an account team and oversight from an Associate Director or above
• Balance workload of multiple projects, multi-tasking and overseeing up to three activations at once
• Strategically plan workflows based upon deliverables, understanding the nuances of how certain tasks affect others and prioritizing those items to keep projects moving along
• Assign tasks and ensure follow through, efficiently and effectively moving information around the project to keep team on track
• Operate in an organized manner, ensuring all deliverables are detail oriented and thoroughly developed, even under tight deadlines
• Manage day-to-day client relationships, establish credibility and anticipate client needs
• Lead calls and always be ready to speak/present, with the ability to alter communication style based on situations/people
• Work in a collaborative manner with all relevant Wasserman department teams to ensure flawless project delivery against the client’s objectives and agreed upon budget
• Develop, manage and reconcile project budgets of $500K-$1.5M, ensuring clients are updated throughout entire process
• Understand the landscape for each client’s business/sector as well as the context for their investments
• Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
• Troubleshoot and creatively problem solve throughout projects with production and creative teams, identifying when escalation is required
• Follow all project processes and procedures to uphold quality standards, serving as resident subject-matter expert

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees