Senior Manager, Client Service Delivery

Avalon Administrative Services LLC

85d

About The Position

The Senior Manager, Client Service Delivery is a member of the Operations team responsible for overall client satisfaction through managing the day-to-day operational service delivery for the client. This position is accountable for supporting and monitoring program service delivery for clients working cross-functionally with all Avalon operational areas. The Senior Manager, Client Service Delivery reports to the Director, Client Service Delivery. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida.

Requirements

• 7+ years experience in healthcare account management
• Bachelor's degree or relevant direct work experience in lieu of degree
• Willingness and ability to travel up to client sites and providers, as needed.
• Knowledge of the healthcare industry, payers, and regulations required.
• Demonstrated health plan business acumen skills.
• Proven ability to earn and maintain key client relationships.
• Ability to manage projects.
• Solid analytical skills with the ability to generate reports.
• Strong ability to use data to 'tell the story.'
• Creative ability to solve problems.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the appropriate sense of urgency.
• Proven success in matrix environment.
• Ability to interact effectively with counterparts at assigned clients.

Nice To Haves

• Experience in a start-up or early-stage company helpful.
• Knowledge of reference laboratory business, esoteric tests and processes strongly desired.
• Working knowledge of Medicare and Medicaid programs.

Responsibilities

• Build strong partnerships and rapport with key strategic contacts within assigned set of client partners.
• Serve as conduit between Account Management, Client Support, and Operations.
• Liaison and escalation point for client-related service issues. Manage client expectations related to service requests.
• Handle the day-to-day communications with assigned clients including conducting regular client meetings.
• Support Account Management by providing strategic insights and analytics to assist in renewal and upsell discussions.
• Responsible for communicating client reporting, analytics, and SLAs for assigned clients.
• Provide timely and accurate responses to client service delivery inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees