Senior Manager-Client Management

American Express•New York, NY

8d•$103,750 - $174,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The Global Client Group (GCG) sits within Global Merchant and Network Services (GMNS) and serves American Express’ largest and most complex global merchants, across retail, online and travel-related industries. Our vision is to be the indispensable partner of choice for our merchant customers to facilitate global commerce. Our mission is to drive business growth and deliver superior business and financial results through delivering premium value, excellence in service, and increased customer engagement through innovative solutions. As a Senior Client Manager in GCG, reporting to the Vice President, Global Client Group Online, you will be responsible for managing a portfolio of strategic online partners across technology, digital advertising, business services as well as developing a global strategy and account initiatives to drive growth with this dynamic set of clients. This is an excellent opportunity for a self-motivated individual who is interested in further developing general management and business development skill sets while working with some of the world’s leading companies in an environment where innovation and new thinking is highly valued and encouraged.

Requirements

Experience in client management required – expertise in payments and B2B experience a plus
Strong executive presence with a track record in developing relationships at all levels to sell-in transformational initiatives
Excellent influencing and collaboration skills, internally and externally
Strong strategic thinking, analytical and problem resolution skills
Proven ability to drive results in a highly complex and dynamic external marketplace
Experience negotiating client agreements and contracts
Demonstrated project management skills and the ability to seamlessly multi-task and reprioritize
Ability to develop and implement creative solutions to marketing, financial, operational, and other business problems
Team player who enjoys working in a fun, smart, fast-paced, and dynamic environment
Excellent oral/written communication and presentation skills a must
Thrives in an ambiguous environment and quickly changing external marketplace
Bachelor's degree required
Candidate must reside in or be willing to relocate to the Greater NYC Metro area

Responsibilities

Develop a deep understanding of client business models, strategy and priorities and manage the end-to-end global client relationship, as well as developing holistic strategies which deepen American Express’ profitability, relevance, and engagement with these strategic clients.
Drive & expand charge volume globally in new regions/channels and uncover business transformational opportunities that deliver against mutual objectives.
Collaborate with a broad range of key business partners such as Pricing, Finance, Risk, Legal and Operations across American Express, to create profitable deal constructs, value levers and pricing scenarios for use in Card Acceptance & related contract negotiations.
Partner with global payments consulting and servicing teams to proactively resolve operational challenges.
Identify opportunities to drive tangible merchant value leveraging Enterprise capabilities.
Create global account plans; including partnering with international client managers to develop regional specific strategies that drive mutually beneficial results.
Open doors to C-suite and key decision makers establishing value of American Express acceptance and creating buy-in on business building opportunities.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities