Senior Manager, Client Growth & Success

Twin Health

127d • $130,000 - $145,000

About The Position

We are seeking a Senior Manager, Client Growth & Success who thrives in a fast-paced environment and is passionate about building strong, trusted relationships with clients and cross-functional teams. This role is ideal for someone who is energized by partnering with clients, driving measurable outcomes, and creating value for both our clients and members. As a key leader on the team, you will be responsible for ensuring client engagement, satisfaction, and retention - while identifying opportunities for program growth and revenue expansion. You’ll work cross-functionally to align internal teams around client goals and help maximize program utilization and long-term success. The ideal candidate is highly organized, resourceful, and customer-obsessed. You’re a strategic thinker who is also a hands-on doer, comfortable with ambiguity, motivated by impact, and naturally collaborative.

Requirements

• 6+ years of experience in client success, account management, or a similar customer-facing role, ideally within a SaaS, health, or services-driven organization.
• Proven track record of driving client growth, engagement, and retention.
• Exceptional communication and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Comfortable navigating ambiguity and working independently.
• Highly organized with excellent attention to detail and follow-through.
• A collaborative mindset and a passion for making a meaningful impact.
• Compelling presentation/storytelling skills, to be assessed during recruiting process.
• The flexibility and agility to work cross-functionally in a fast-paced environment.
• Willingness and ability to travel as needed.

Responsibilities

• Build and maintain trusted, strategic relationships with key client stakeholders to ensure alignment with goals, KPIs, and long-term success.
• Develop deep expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies to effectively advise clients.
• Navigate complex health plan and employer partner environments across mid-market, large, and jumbo client segments.
• Provide data-driven, consultative recommendations to drive member engagement, improve outcomes, and enhance client satisfaction.
• Prepare and deliver compelling client reporting including ROI analysis and business reviews tailored to each client’s strategic objectives.
• Monitor client health proactively, identifying and mitigating risks to satisfaction, engagement, and retention.
• Turn high-performing clients into brand advocates through success stories, testimonials, and case studies.
• Lead strategies to maximize program adoption and member engagement, ensuring clients achieve meaningful, measurable results.
• Leverage data insights to improve the client experience and inform strategic adjustments.
• Collaborate with Marketing to create compelling client success stories, case studies, and referenceable proof points.
• Support and lead client events, webinars, and special initiatives that foster engagement and community-building.
• Own and manage the full client renewal lifecycle for your portfolio, ensuring timely and successful renewals.
• Identify and secure expansion and upsell opportunities by aligning solutions with evolving client needs.
• Surface and communicate risks to renewal or expansion early, partnering cross-functionally to resolve them.
• Serve as the central point of contact for client escalations, driving resolution by coordinating with Implementation, Clinical, Product, and Business Development teams.
• Collaborate closely with internal teams Product, Engineering, Clinical, Marketing, and Executive leadership to share client insights and inform continuous improvement.
• Partner with Member Marketing to co-develop promotional strategies and toolkits that drive member engagement and program impact.
• Take initiative and lead by example willing to roll up your sleeves and operate with a strong sense of urgency to meet client needs and business objectives.

Benefits

• A competitive compensation package in line with leading technology companies.
• As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents.
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options.
• 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees