Senior Manager, Client Experience

BDO • Oak Brook, IL

263d • $155,000 - $200,000

About The Position

The Client Experience Senior Manager oversees project and program health KPIs and proactively supports associated risk management. This role collaborates with technology Practice Leads to define best practices and set expectations with Project Managers and delivery leads. The Client Experience Senior Manager is also responsible for the professional development and management of senior project managers.

Requirements

• Bachelor's degree from an accredited university, required; degree in Business or Information Technology, preferred
• Seven (7) or more years of solid experience leading teams and coaching meetings, required
• Five (5) or more years knowledge of the software development life cycle and ability to demonstrate success leading multiple project teams to completion while mitigating risks, required
• Three (3) or more years of experience identifying risks within projects, generating solutions and recommendations, required
• Three (3) or more years of experience managing budgets, timelines, and project deliverables, required
• Proficient in Microsoft Office Suite; specifically, Excel, Word, PowerPoint, and Outlook, required
• JIRA, Azure DevOps, Visio, or any other project mapping tool, preferred

Responsibilities

• Identifies, grows, and maintains strategic relationships with client personnel, including members of client management
• Drives the vision of the project solutions
• Identifies new business opportunities and communicates such opportunities to his/her engagement superiors
• Acts as instructor and coach for teams across all roles on solution delivery and risk mitigation
• Leads, coaches, and educates the team in applying concepts and principles and staying focused on quality, predictability, flow, and velocity of development
• Supports the projects on-time delivery, finds, and eliminates impediments, actively addresses issues, and builds a high-performing, continuous improvement team environment
• When necessary, manages most strategic and challenging projects
• Defines project delivery best practices and associated expectations with Practice Leads
• Confirms governance and adherence to delivery best practices across all projects
• Proactively assists Practice Leads with identifying and managing project risk
• Assists with resource allocation planning across projects and practices
• Ensures data quality supporting program or practice KPIs are accurate and proactively managed
• Initiates team hiring, recruiting, and retention activities
• Other duties as required

Benefits

• Employee Stock Ownership Plan (ESOP)
• Comprehensive compensation and Total Rewards benefits
• Flexibility and opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree