Senior Manager, Claims Management (Process, Strategy & Insights)

Uber • Phoenix, AZ

105d • $144,000 - $180,000 • Remote

About The Position

We are seeking a pivotal leader to shape and optimize the future of Uber's claims strategy. This is a senior manager-level role for a seasoned professional with a deep background in claims, process, and strategy who leverages data as a powerful tool to drive operational excellence at scale. You'll be the one to define the vision, set the course, and drive major initiatives that will transform our organization. As the Senior Manager, Claims Management, you will be a key leader on our claims team, reporting directly to the Director, Claims Management. You will be at the forefront of shaping our claims ecosystem, steering its operational health, and actively guiding the overall direction of Insurance and Claims at Uber. This role is for a strategic mind who can seamlessly move from high-level planning to hands-on execution, ensuring our approach to claims is not only effective but also innovative. Join us in shaping the future of insurance within the dynamic world of Uber!

Requirements

• At least 7 years of professional experience in the insurance industry (carrier, broker, MGU, TPA, solutions partner, etc.) with a focus on auto or general liability injury claims.
• At least 3 years of leadership experience, demonstrating an ability to manage and improve processes or outcomes across a claims portfolio.

Nice To Haves

• Deep experience in setting claims strategy at scale and a rich background in Bodily Injury or General Liability claims.
• Proven leader with a track record of driving impactful execution, likely held manager-of-manager level roles or higher.
• Strong executive presence and the ability to seamlessly interact within a leadership team.
• Bias toward action and the ability to thrive in a fast-paced, high-impact environment.
• Expert understanding of how to leverage data to drive and demonstrate impact with clear, measurable results.

Responsibilities

• Lead Claims Strategy & Vision: Architect the strategic roadmap, guiding efforts that define how we respond to the complexities of a fast-moving industry.
• Leverage Data for Actionable Insights: Spearhead the development and execution of Uber's Claims Data-Driven Decision Making program.
• Drive Operational Excellence & Process Innovation: Identify opportunities to continuously improve claims severity and enhance the performance of our carrier and TPA partners.

Benefits

• Eligible to participate in Uber's bonus program.
• May be offered an equity award & other types of compensation.
• Eligible for various benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transit and Ground Passenger Transportation