Senior Manager, Claims - Claims Management and Partner Oversight

Uber • Phoenix, AZ

124d • $144,000 - $180,000 • Remote

About The Position

Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected. As a Claims Senior Manager, you and your team will provide strategic guidance to external insurance partners, align on best-in-class claims management processes, and leverage data-driven insights to drive impactful results. If you thrive in a fast-paced environment, enjoy solving complex claims issues, and want to influence industry-leading claims operations, this role offers the perfect opportunity to make a meaningful impact. Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.

Requirements

• Minimum of 5 years experience in auto (commercial or personal) or general liability claims handling with experience managing bodily injury claims.
• Proven experience in managing litigation related to auto or general liability claims.
• A minimum of 3 years claims leadership experience.

Nice To Haves

• Demonstrated ability in the successful design and implementation of actionable insights using data and claims management behavioral expertise.
• Experience handling high policy limits and complex coverage issues.
• Exceptional ability to adopt presentations and messaging to different levels of audience from individual contributors to senior executive leaders.
• Experience managing relationships with TPAs, insurance carriers and suppliers.
• High degree of adaptability to meet changing business needs.
• Ability to serve as an insurance and claims subject matter expert.
• Insurance designation(s) (AIC, ARM, SCLA, CPCU).
• Extraordinary attention to detail.

Responsibilities

• Provide expert consultation to external insurance partners on best practices for commercial auto claims handling, primarily bodily injury, underinsured and uninsured motorist claims.
• Develop and implement preferred processes for claims management, ensuring alignment with industry standards and Uber needs.
• Work closely with Uber's Chief Claims Officer to design and execute strategic plans to enhance claims operations.
• Utilize data-driven insights and claims management behavioral expertise to create industry-leading approaches to design best in class TNC/DNC best claim practices.
• Advise on the resolution of complex coverage issues and litigation management.
• Use data analytics to identify trends, inform recommendations and implement solutions that improve claim outcomes.
• Document processes and collaborate with Learning and Development to design and provide training.
• Manage contractual review and compliance, adherence to expense management budgets, and staffing models.
• Develop relationships with internal and external stakeholders to tailor solutions aligned with contractual requirements.

Benefits

• Eligible to participate in Uber's bonus program.
• May be offered an equity award & other types of compensation.
• Eligible for various benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transit and Ground Passenger Transportation