Senior Manager, CBM Enterprise Sales Experience

Comcast-posted 13 days ago

Full-time • Mid Level

Philadelphia, PA

5,001-10,000 employees

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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Comcast Business Mobile is a key product in the overall Comcast Business solution. Our product management team helps develop and launch solutions that meet and exceed customer needs. They collaborate with cross-functional teams to steer products from inception to market, ensuring they align with our business goals and customer expectations. This business leader will primarily be responsible for driving the success of Mobile sales through supporting the development of the new eligible segment, enterprise customers. This role will support the management of Mobile sales experience, ensuring superior customer experience throughout the sales, ordering, and activation process with active efforts to monitor and improve performance, and aligning the Mobile product space with broader company goals. Job Description

Develop, implement, and drive the success of the Mobile sales experience in the enterprise segment
Define and evangelize the overall vision to gain consensus and energize leaders across the company, including corporate & engineering leadership, product experience owners, and business, marketing, and field leadership.
Articulate a clear vision and strategy that ignites passion using clear decision-making, user insight, and data analysis.
Synthesize insights across existing and emerging market behaviors, market research, competitive landscapes, technology trends, and internal business performance.
Evaluate and ensure the viability of new sales ideas in the context of the organization's strengths and capabilities, quality, costs, and marketplace demand.
Be accountable for all the development of new processes, initiatives, and partnerships that lead to a successful sales strategy that meets the growth goals
Lead an impactful and collaborative team across product, design, device, engineering, and program to deliver against near-term goals you set to accomplish the strategic vision.
Ensure a data-driven approach to sales strategy performance, defining critical metrics that gather customer and business value upfront and continually optimizing against those metrics.
Drive rapid product iteration in an agile environment alongside designers and technologists, breaking product work down into phases to ship new experiences, study them, and iterate.
Champion relationships with key decision makers, balancing multiple viewpoints with new opportunities and roadmap development.
Drive growth for business subscribers through product, technology, and marketing strategies in partnership with cross-functional leaders.

We are looking for teammates who have in-depth experience in developing and delivering new sales strategies, with a successful track record of developing a new experience from concept creation to launch, and in close partnership with product designers, engineers, and business partners.
Strategist : A strategic problem solver and innovator who flourishes with ambiguity, able to develop compelling concepts and cases to drive growth and take them through to delivery.
Game-changer: Challenges the conventions of today to develop innovative, groundbreaking customer experiences.
Entrepreneurial: Ability to clearly articulate a vision and strategy, and to communicate it clearly and gain consensus from multiple levels in the organization.
Champion: Highly motivated and results-oriented change agent with strong technology, business, product, and design foresight.
Manager: Ability to lead sophisticated projects while meeting goals and leading virtual teams to achieve efficient results.
Leader: “Lead by example” mentality that promotes collaboration, willingness, and accountability with their team, peers, other departments, and external partners.
Facilitator: Participative, thoughtful facilitator that can keep others engaged and on track in meeting environments.
Collaborator: Excels in a culture of partnership, seeks ideas from all viewpoints without bias, and champions a safe space to conceptualize, pitch, refine, and debate points of view with positivity and respect.
Navigator: Strong communication skills – an outstanding ability to establish relationships, influence and navigate within a sophisticated organization.
Diplomat: Presence and self-confidence to engage with vital team members and handle feedback and forward progress.
Communicator: Dynamic communication skills with the ability to connect with large and small audiences through powerful, relevant presentations, in-person (or virtual) meetings, and via written correspondence.
Initiator: Understands the importance of finding outcomes where everybody wins and engaging others in the cycle of developing new initiatives.
Student: Passionate about developing new skills and seeks opportunities to learn from authorities in new areas.
Giver: Accept opportunities to share “superpowers” with others and mentor teammates in areas of expertise.
Experience. Validated ability in Product Management in a rapidly changing business environment; a blend of design and/or engineering experience is also a plus.
Employees at all levels are encouraged to: Understand our Operating Principles; make them the guidelines for how you do your job.
Be responsible for the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new insights.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
Get results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors, and our communities.

Previous Mobile Sales Experience is beneficial.
We would also love to hear your explanation as to why your previous experience would make the team more successful; if you don’t quite fit the mold, apply anyway.

Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers site for more details.

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