Senior Manager - Cargo Systems Transformation

United Airlines•Chicago, IL

6d•Hybrid

About The Position

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold. The Senior Manager - Cargo Systems Transformation is directly responsible for leading Cargo System (UC360/Skychain) replacement. This individual will partner with DT, Cargo business leaders, and Cargo business units responsible for technology, operations, service, delivery, revenue management, sales, call center, accounting, strategy and performance to assess current system, identify gaps and efficiencies and define Cargo’s technology strategy for the future. They will lead vendor system assessment, make recommendation for new system(s), lead the build and implementation of the new Cargo Operating System. This individual will also lead the comprehensive transformation of United Airlines' Cargo operating system, including strategic replacement planning, interim system enhancements, vendor evaluation, and implementation oversight. This role ensures seamless transition while minimizing operational disruption and duplicate efforts across the cargo network.

Requirements

Bachelor's degree or 4 years of relevant work experience
5+ years of hands-on experience in SkyChain and/or cargo competitor host system applications
5+ years of experience in leading or managing a broad-based cross-functional team
Proven experience in successfully collaborating with stakeholders on technology initiatives
Proven experience in developing and implementing strategies for large scale technology initiatives
Strong, hands-on working knowledge of SkyChain functionality and capabilities
Ability to effectively manage high impact projects at all levels in the organization
Ability to manage and lead cross-functional teams
Ability to effectively guide stakeholders
Strategic vision & planning skills
Proven project management, analytical & presentation skills
Strong written and verbal communication skills with leadership, project management team, and stakeholders
Strong collaboration skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
Experience functioning as the primary business owner for a technology platform.
Hands-on experience with CPO
Hands-on experience with SF
Working knowledge of Cargo industry technology platforms (i.e., competitor platforms)
Subject matter expertise in previously mentioned technology platform(s)

Responsibilities

Assess, develop, and implement strategic direction for United Cargo System Replacement - Lead the planning, develop and execute dual-track strategies for cargo system replacement and current system optimization. Create transition roadmap that minimizes duplicate work and maximizes operational continuity. Define business requirements, success metrics, and ROI targets aligned with cargo revenue objectives. Present strategic recommendations and progress updates to executive leadership.
Identify and lead stakeholders to assess and select consulting firms for implementation, change management, and technical support. Define scope of work and deliverables for external consulting partners. Manage consulting relationships and ensure alignment with program objectives. Oversee consulting firm performance and deliverable quality.
Develop comprehensive change management strategy for system transition. Lead stakeholder engagement across Operations, Sales, IT, Finance, and Customer Service. Establish training programs and user adoption strategies. Coordinate communication plans for internal and external stakeholders.
Lead and direct the development, and implementation of Cargo’s digital strategy. Implement key to significantly enhance Cargo’s capabilities in a rapidly evolving digital marketplace thereby keeping Cargo relevant in a competitive, global market. Enable low cost/high value distribution channels, including UA booking portal, air cargo marketplaces, customer direct connect, and TMS. Manage the technical framework that will support e-marketing and sales of United Cargo products.