Senior Manager, Car Wash Operations

Nouria Energy Services•Easthampton, MA

34d•$53,000 - $65,000

About The Position

Golden Nozzle Car Wash started in the 1970’s as a complement to the other motoring public businesses owned by F.L. Roberts & Company, headquartered in Springfield, MA. The name ‘Golden Nozzle’ derived from the color of the gas station pumps at F.L. Robert gas stations in Western Massachusetts. In the fall of 2016, Nouria Energy acquired F.L. Roberts & Company’s convenience stores and Golden Nozzle Car Wash locations in Massachusetts and Connecticut. As a Nouria company, Golden Nozzle Car Wash has become the gold standard for car care in the region. The chain has grown and expanded exponentially since becoming part of the Nouria family, opening and rebranding existing car wash facilities in five New England states. Golden Nozzle’s successful monthly wash membership program began in 2008. Members of the monthly wash program enjoy unlimited car washes at any Golden Nozzle locations in Massachusetts, Connecticut, Maine, New Hampshire and Rhode Island. It’s a Great Day for a Golden Nozzle Car Wash! Proper maintenance always includes the routine washing of your vehicle. Winter hazards like sand and salt need to be thoroughly washed from your vehicle’s body and undercarriage. Golden Nozzle uses only environmentally-friendly products. Golden Nozzle Car Wash began in the 1970’s as a complement to a group of gas stations operating in Western Massachusetts. The name ‘Golden Nozzle’ derived from the color of the gas pump handles at the fueling stations. Since becoming part of the Nouria family in 2016, the chain has grown and expanded from seventeen (17) original locations to fifty (50) and counting! Golden Nozzle Car Wash continues to open and rebrand existing car wash facilities in five New England states. If you have a good attitude, are ready to work hard and have a customer focused approach to trouble shooting, resolving problems, and ensuring repeat business, you have come to the right place. Golden Nozzle is committed to hiring quality people, promoting internally, and investing in career pathways while associates care for our customers with a warm smile and courteous welcome. General Summary: A Senior Car Wash Manager oversees 3-7 employees. The Senior Manager is responsible for oversight and mentorship of managers, assistant managers & cashiers. Pay: Golden Nozzle Managers average $53,000 to 65,000 annually with wages and performance-based bonus included.

Requirements

At least 18 years old
Some management experience preferred
Valid driver’s license and your own vehicle
Comfortable using Microsoft Office (Outlook, Word, and Excel)
High School Diploma or equivalent GED required
Must be able work up to 50 hours a week, sometimes more if required
Working one day on the weekend is required.
Flexible availability to cover shifts at a car wash when needed.
Open availability subject to the needs of Nouria / Golden Nozzle
Ability to lift, carry, and hold up to 50 lbs.
Able to work outside in temperatures ranging from -10 to 100 degrees
Must be able to stand and move around vehicles for long periods of time

Responsibilities

Lead the team by example to meet and exceed Golden Nozzle expectations
Assurance of success in daily operations in their area
Conduct bi-monthly employee meetings on odd number months.
Assure that all staff is following all safety procedures.
Make sure all the policies and procedures being followed
Complete all other duties assigned
Focus on continuing and growing our unlimited wash pass throughout the year including but not limited to hitting our yearly goals.
Cover all locations in the district managers area when the district manager is on vacation, out sick or out of work for any other reason.
Work closely with the district manager helping train, prepare and help conduct monthly meetings, staff, conduct location inspections and audits.
Attend every other ride around with the district manager and upper management.
Responsible for the training, education, and success of all employees at the site
Provide a great customer service experience by being gung-ho, smiling, and having a positive attitude
Be able to recite the sales model to sell unlimited wash passes to customers
Assist maintenance team with repairs within own capabilities
Keep the location clean inside and out. For example. Tunnel: Pits/trench cleaned monthly, tunnel walls, equipment, windows, and floor cleaned. Vacuum area: The whole lot should be trash free and swept throughout the day along with the trash being emptied. The entire location should be kept clean and organized throughout the day.
Interview and onboard any new job candidates
Conduct performance reviews annually for all employees
Respond to all customer service issues in a timely manner.
Fill schedules out 3 weeks ahead and have them posted in the employee area and online for employees to access
Keep track of overages/shortages and any overages or shortages of more than $10 any day needs to be reported to your district manager
Process the daily paperwork and money every day worked. Along with scanning it into the corporate office to be processed
Be able to work with DRB and our IT department to solve any issues with the DRB POS system.
Must be a self-starter, able to do all the above without having to be told to or followed up by a district manager
Monitor the use of chemicals
Team player, committed to working in a collaborative, team environment
Be able to earn the trust of staff and customers
70% of the day is working online and processing cars with the crew. 10% of the day is working on paperwork, deposits & taking care of customer issues in the manager’s office. 20% of the week will be helping the district manager with daily issues.
Be available to take phone calls on off times to answer any questions by the staff or the district manager
Be able to perform any other job duties as required.
Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities