Senior Manager - CAR-T Cell Therapy Experience Lead

Johnson & Johnson • Horsham, PA

44d

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Pharmaceutical Sales Job Sub Function: Sales – Oncology/Hematology (Commission) Job Category: People Leader All Job Posting Locations: Horsham, Pennsylvania, United States of America Job Description: About Innovative Medicine: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for a Senior Manager - CAR-T Cell Therapy Experience Lead to support the Eastern portion of the United States. This position will cover Maine, New Hampshire, Massachusetts, New York, Connecticut, Maryland, Pennsylvania, Delaware, Maryland, Ohio, Michigan, Virginia, West Virginia, North Carolina, South Carolina, Georgia, Florida. Purpose: At Johnson & Johnson Innovative Medicine, we are raising the bar on customer experience in the pharmaceutical industry. The CTEL team supports the activated treatment centers and the treatment center coordinators who care for cancer patients. We are deeply committed to providing them with exceptional customer experience, so they, in turn, are better positioned to treat the individuals in their care. The Sr. Manager, CAR-T Cell Therapy Experience Lead EAST is a leader of this account management team, reporting to the Group Product Director, Cell Therapy Experience. The role leads a team of individuals who serve as the primary field-based point of contact for a portfolio of certified CARVYKTI® Treatment Centers. These individuals, the CTELs, work closely with treatment center stakeholders to improve operational efficiencies to maximize opportunities for the appropriate patients to access CARVYKTI. CTELs facilitate successful CARVYKTI® product utilization of the sites by advising them on order management, operations, and logistics. Additionally, they drive growth at the site through promotional message delivery and through coordination of activities related to expansion of site capacity (e.g. satellite capabilities or outpatient clinics). The CTEL Team is the face of Johnson & Johnson Oncology CAR-T utilization to these sites and is tasked with upholding the high standards of service to which we subscribe. About the CTEL Team For certified treatment centers, the CTEL is the single point of contact for all items related to operations for their CARVYKTI® program. CTELS help advance treatment center coordinator success with CARVYKTI® therapy by triaging day-to-day logistics and issue resolution related to processes and by advising them on opportunities to enhance their operational effectiveness and efficiency, as well as providing them with operational education. The team works closely with a matrix team consisting of sales, order specialists, medical, field reimbursement, supply chain, manufacturing, etc.

Requirements

• Education: A minimum of a Bachelor's degree is required
• A minimum 7 years of work experience in the healthcare industry is required
• Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred):
• 5 years + demonstrated success in Field Sales/ Sales Leadership experience.
• Field based Large Account Management, e.g., KAM/KAS experience.
• Program administration, including Oncology, Bone Marrow Transplant, CAR-T, Infusion Site or Cell & Gene therapy Treatment Center/Site of Care Certification and Activation
• RN license or Advanced Practice degree (Nurse Practitioner / PA / PharmD / MSN)
• Cell Therapy Manufacturer experience (CTEL or other role at a commensurate organization)
• Other Key Skills: Excellent oral and written communication skills, including the ability to lead conflict resolution and defuse difficult situations.
• Excellent communication skills with a demonstrated history for forging strong, productive relationships with a diverse array of customers and colleagues.
• Skilled in overseeing, monitoring, and managing complex projects and operational procedures.
• Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
• Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.
• Demonstrates a sense of urgency and is motivated by the challenge of working in a challenging environment, exercises calm, sound, constructive judgment during demanding situations.
• Demonstrates excellent case management skills.
• Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.
• Can dynamically adjust priorities due to changing circumstances.
• An agile learner who is comfortable operating in complex environments and shielding customers from that complexity.
• This position covers the East Region with up to 50% domestic travel depending on candidate location (approximately half of that time could be overnights).
• Candidate should live within 1.5 hours of a major metro airport within the stated geography

Nice To Haves

• Advanced degree is preferred

Responsibilities

• Successful site management.
• Serve as a lateral leader with multiple teams for operational account management, addressing site-specific issues and pursuing improvement opportunities for CARVYKTI® order management/logistics, including opportunities for site expansion (e.g. satellite apheresis).
• Drive CARVYKTI growth by conveying clinical efficacy and safety information, along with commercial operations messages.
• Expert guidance.
• Serve as assigned sites’ subject matter expert for CAR-T operations and logistics, providing counsel on topics ranging from CARVYKTI technology utilization to process optimization.
• Cross-functional collaboration.
• Applying a patient centric approach, effectively align cross-functional partners through regular participation in matrix calls with internal and alliance partner stakeholders to bring the best possible outcomes for patients and customers. These cross-functional partners include demand generating teams, institutional business partners, field reimbursement colleagues, clinical nurse educators and more.
• Site education.
• Facilitate education engagements aimed ongoing improving, CAR-T operations/logistics and CARVYKTI® order management systems. Also provide educational content on manufacturing general information and CARVYKTI value information.
• Data analysis and insight gathering.
• Via both personal, onsite observations, as well as reviews of system-generated data, proactively advise the treatment facility on opportunities to improve their utilization of, and efficiency around, the CARVYKTI® therapy.
• Leading, coaching and developing the CTEL team to consistently meet or exceed defined performance expectations and success metrics
• Holding team members accountable for adherence to strategy, executional excellence and achievement of individual and team goals
• Setting clear expectations, monitor performance, and provide timely feedback and corrective action to drive results
• Creating a culture of ownership, accountability, and continuous improvement aligned with organizational values and priorities
• Partnering with team members to identify performance gaps, remove barriers and accelerate achievement of defined success metrics

Benefits

• Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.
• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Employees are eligible for the following time off benefits: – Vacation – up to 120 hours per calendar year – Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year – Holiday pay, including Floating Holidays – up to 13 days per calendar year – Work, Personal and Family Time - up to 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees