Senior Manager, Capability Engineering – Identity, Profile & Preferences & Consent - CDH

Mayo Clinic•Rochester, MN

20h

About The Position

The Senior Manager, Capability Engineering – Identity, Profile & Preferences & Consent, plays a pivotal leadership role in advancing the strategic delivery, operational efficiency, and user-centered innovation of Mayo Clinic’s digital technology programs. This role combines cross-functional team leadership, service delivery oversight, research-driven insights, and financial and operational governance to ensure technology initiatives align with enterprise goals and end-user needs. The Senior Manager will partner with clinical, technical, design, and administrative teams to translate business objectives into scalable, agile digital solutions. This individual will serve as a strategic collaborator, operational leader, and change agent supporting Mayo Clinic’s digital transformation. Strategy and Execution: Lead the development and execution of digital strategies that support enterprise and departmental goals. Translate insights, research, and stakeholder feedback into scalable service and technology solutions. Oversee lifecycle planning for platforms, services, and digital operations to ensure agility, quality, and continuous improvement. Strong financial acumen, including cost modeling and vendor management. Cross-functional Team Leadership : Experience navigating consensus-based organizations and working across multiple operational units. Proficiency in agile methodologies, enterprise IT operations, or digital transformation projects in large organizations. Manage and mentor diverse, high-performing teams across functional areas. Foster a culture of innovation, collaboration, and accountability. Establish operational workflows, performance measures, and staff development programs to drive success. Stakeholder Engagement and Service Governance: Collaborate with clinical, administrative, and technology stakeholders to align priorities and manage expectations. Participate in digital service governance boards and cross-departmental leadership forums. Develop and maintain documentation, standards, and metrics for performance, compliance, and customer satisfaction. Research, Innovation, and Insight Synthesis: Conduct and synthesize user, market, and internal research to inform product strategy and service delivery. Support business case development, ROI analysis, and prioritization frameworks for digital investments. Communicate insights and recommendations clearly through written reports and leadership presentations. Communicate insights and recommendations clearly through written reports and leadership presentations. Operational and Financial Management: Lead the development of efficient and sustainable processes for digital financial operations. Manage vendor relationships and sourcing activities related to digital tools, services, and support. Oversee operational planning, cost modeling, and contract execution across multiple service areas. This role will lead a team of approximately 20+ engineers and capabilities for CDH within Mayo clinic and potentially the enterprise. Technical Skills: Expertise in identity systems architecture, including authentication, authorization, and single sign-on (SSO). Hands-on experience with OAuth 2.0, OpenID Connect, SAML, and JWT for secure identity flows. Familiarity with Identity Providers (IdPs) like Okta, Ping Identity, Azure AD, or custom implementations. Ability to design and manage user profile schemas, including demographic, behavioral, and preference data. Experience with personalization frameworks and preference storage systems. Knowledge of data modeling for user attributes and integration with downstream applications. Deep understanding of consent frameworks for healthcare and regulated industries. Experience implementing Consent Management Platforms (CMPs) and privacy compliance (HIPAA, GDPR, CCPA). Ability to design granular consent models for data sharing across multiple applications. Proficiency in RESTful APIs, GraphQL, and microservices architecture for identity and consent services. Experience integrating identity systems with EHRs, CRM platforms, and patient-facing applications. Familiarity with event-driven architectures for real-time updates to profiles and preferences. Strong knowledge of encryption standards, secure token management, and role-based access control (RBAC). Compliance expertise for healthcare regulations (HIPAA, HITECH) and global privacy laws. Experience deploying identity and consent systems on cloud platforms (AWS, Azure, GCP). Familiarity with containerization (Docker) and orchestration (Kubernetes) or similar technologies Leadership & Strategic Skills: Ability to define identity and consent strategy aligned with patient engagement and security goals. Driving innovation in personalization and secure data sharing.

Requirements

Bachelor’s degree in Information Technology, Business, Design, Healthcare Administration, or a related field.
Minimum of 8 years of progressive leadership experience in digital product, technology operations, service delivery, or equivalent roles.
Demonstrated experience managing teams, influencing strategy, and implementing complex organizational initiatives.
Expertise in identity systems architecture, including authentication, authorization, and single sign-on (SSO).
Hands-on experience with OAuth 2.0, OpenID Connect, SAML, and JWT for secure identity flows.
Familiarity with Identity Providers (IdPs) like Okta, Ping Identity, Azure AD, or custom implementations.
Ability to design and manage user profile schemas, including demographic, behavioral, and preference data.
Experience with personalization frameworks and preference storage systems.
Knowledge of data modeling for user attributes and integration with downstream applications.
Deep understanding of consent frameworks for healthcare and regulated industries.
Experience implementing Consent Management Platforms (CMPs) and privacy compliance (HIPAA, GDPR, CCPA).
Ability to design granular consent models for data sharing across multiple applications.
Proficiency in RESTful APIs, GraphQL, and microservices architecture for identity and consent services.
Experience integrating identity systems with EHRs, CRM platforms, and patient-facing applications.
Familiarity with event-driven architectures for real-time updates to profiles and preferences.
Strong knowledge of encryption standards, secure token management, and role-based access control (RBAC).
Compliance expertise for healthcare regulations (HIPAA, HITECH) and global privacy laws.
Experience deploying identity and consent systems on cloud platforms (AWS, Azure, GCP).
Familiarity with containerization (Docker) and orchestration (Kubernetes) or similar technologies
Strong financial acumen, including cost modeling and vendor management.
Experience navigating consensus-based organizations and working across multiple operational units.
Proficiency in agile methodologies, enterprise IT operations, or digital transformation projects in large organizations.
8–12 years in software engineering, with 3–5 years in identity and consent management leadership roles.

Nice To Haves

Master’s degree in Business Administration, Public Health, Information Systems, or related discipline preferred.
Track record of implementing enterprise identity platforms and consent management solutions.

Responsibilities

Lead the development and execution of digital strategies that support enterprise and departmental goals.
Translate insights, research, and stakeholder feedback into scalable service and technology solutions.
Oversee lifecycle planning for platforms, services, and digital operations to ensure agility, quality, and continuous improvement.
Manage and mentor diverse, high-performing teams across functional areas.
Foster a culture of innovation, collaboration, and accountability.
Establish operational workflows, performance measures, and staff development programs to drive success.
Collaborate with clinical, administrative, and technology stakeholders to align priorities and manage expectations.
Participate in digital service governance boards and cross-departmental leadership forums.
Develop and maintain documentation, standards, and metrics for performance, compliance, and customer satisfaction.
Conduct and synthesize user, market, and internal research to inform product strategy and service delivery.
Support business case development, ROI analysis, and prioritization frameworks for digital investments.
Communicate insights and recommendations clearly through written reports and leadership presentations.
Lead the development of efficient and sustainable processes for digital financial operations.
Manage vendor relationships and sourcing activities related to digital tools, services, and support.
Oversee operational planning, cost modeling, and contract execution across multiple service areas.
Define identity and consent strategy aligned with patient engagement and security goals.
Driving innovation in personalization and secure data sharing.