Senior Manager, Campus Operations

Texas State Technical College•New Braunfels, TX

About The Position

The Campus Operations Senior Manager provides strategic oversight to the operations of a specific campus. This role reports to the campus Provost. The Campus Operations Senior Manager is responsible for managing and coordinating operational functions of the campus in coordination with statewide processes. The incumbent plays a critical role in supporting the department's mission and goals by ensuring efficient and effective operations across various areas

Requirements

Proven experience leading and managing support staff and teams.
Strong decision-making and problem-solving skills.
Ability to delegate tasks effectively and empower team members.
Excellent interpersonal and communication skills.
Ability to establish and maintain strong relationships with stakeholders.
Skilled in conflict resolution and promoting healthy discussions within the team.
Expertise in facilitating meetings, workshops, and brainstorming sessions.
Ability to coach and mentor team members, helping them develop technical skills and achieve professional goals.
Skilled in providing constructive feedback and performance evaluations.
Commitment to continuous learning and staying up-to-date with developments in profession and leadership practices.
Ability to adapt to changing project requirements, technologies, and team dynamics.
Proficient in project management methodologies and tools.
Strong organizational and time management skills.
Ability to identify potential risks and develop mitigation strategies.
High level of emotional intelligence, enabling the leader to recognize, understand, and manage emotions.
Ability to empathize with team members and provide support during challenging situations.
Skilled in motivating and inspiring team members, fostering a sense of shared purpose and commitment to achieving team goals.
Bachelor's degree in a relevant field from an accredited college or university
Minimum of 7 years of relevant experience, preferably higher education or in a complex organization that requires collaboration with both internal and external partners.
Experience in a leadership or management role, overseeing teams and driving operational excellence.

Nice To Haves

Master's degree preferred

Responsibilities

Provide comprehensive support to the Office of the Provost by responding and sometimes acting on behalf of the Provost with tact and diplomacy; has oversight of communications including presentations, talking points, agendas, and correspondence; represents the Provost on working groups and committees to advance the planning and successful outcomes of initiatives, as appropriate.
Strategically collaborate with the Provosts and Associate Provosts to manage priorities within the Office of the Provost to ensure critical projects, meetings, activities are designed and executed to advance the college’s initiatives and goals.
Oversee effective and efficient operations and workflows for the Office of the Provost and cross functional local and statewide partners to include class scheduling, faculty loading and enrollment management.
Ensure key activities, projects and initiatives are implemented through partnership and collaboration for the local campus and within Operations and cross-functional teams across the institution to support an effective integrated academic ecosystem.
Develop knowledge and awareness of programs/projects and important issues to assist in the anticipation of needs, identification of potential challenges and pitfalls, consideration of implications, evaluation of priorities, and gathering of relevant information.
Define issues, perform research, analyze problems, evaluate alternatives, and develop sound conclusions and recommendations on complex issues.
Lead, mentor and supervise administrative support staff, reporting to the Provost’s Office
Act as a liaison between the Operations Business Office and internal or external stakeholders.
Work closely with other college leaders and teammates to enhance coordination, collaboration and communication between and among programs.
Provide leadership and guidance to instructional leadership, promoting a culture of excellence, accountability, and continuous improvement.
Practice servant leadership, focusing on the well-being and success of team members
Manage and coordinate the Office of the Provost budgetary resources and processes
Provide guidance and support to staff regarding budgetary needs and issues
Assist in the formulation, interpretation and implementation of academic and administrative policies, guidelines and procedures to ensure compliance.
Support student success and retention through coordination with the Retention Services and C.A.R.E teams.