Senior Manager, Business Strategy - CX

Walmart • Bentonville, AR

123d • $90,000 - $180,000

About The Position

Are you ready to shape the future of local shopping on one of the world's largest retail platforms? The LocalFinds team at Walmart is on a mission to revolutionize how customers discover and engage with local products and businesses—offering seamless experiences from first click to final checkout. As a key driver of our Customer Experience strategy team, you'll own the development and testing of end-to-end user journeys. This role will require cross-functional partnerships, strategic thinking and detail-oriented skills to deliver a frictionless and engaging experience to the Walmart customer. As the Senior Manager of CX Strategy, you will architect friction-free, end-to-end journeys that delight customers and accelerate adoption of Local Finds, while championing the “4-in-the-box” model (Product, Design, Technology, Operations) that powers innovation at Walmart.

Requirements

• 8+ years in e-commerce CX, product strategy or consulting, including 3+ years leading people.
• Proven delivery of large-scale digital CX programs in a matrixed enterprise.
• Success scaling regulated categories (alcohol, tobacco, pharma) online.
• Deep expertise in journey mapping, design thinking, experimentation and CX metrics (NPS, CSAT, CES).
• Bachelor's in Business, Marketing or related field; experience in consumer-tech or e-commerce environments.

Nice To Haves

• 8+ years in Merchandising or Site Merchandising.
• Master's degree (MBA preferred).
• 4+ years direct people management.
• 6+ years in consumer-focused e-commerce.
• Obsession with delivering best-in-class site experiences.

Responsibilities

• Map and optimize web/app journeys to lift NPS, conversion and repeat rate.
• Set priorities, manage the execution to amplify the customer voice across Product, Design, Tech and Ops.
• Build business cases, run A/B tests and iterate fast.
• Own the CX tech stack, define requirements and partner with Engineering on integrations.
• Hire, coach and inspire a small CX team; forge tight links with Merchandising, Fulfillment, Marketing and Store Ops.
• Define OKRs, dashboards and reporting; ensure every experience meets Walmart brand, accessibility and privacy standards.

Benefits

• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree