Senior Manager, Business Process Improvement (Foster City or Oakland)

MidPen Housing•Oakland, CA

About The Position

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025. Location: Foster City or Oakland Senior Manager, Business Process Improvement The Senior Manager, Business Process Improvement supports enterprise-level and departmental efforts to document processes, identify improvements and implement meaningful changes to the way work gets done at MidPen. Reporting to the Director, Strategic Initiatives, the role both leads work and serves as advisor to others across a portfolio of process improvement efforts aligned to the company’s most important priorities.

Requirements

Strong analytical skills with the ability to collect, analyze, and interpret complex data
Ability to work in a self-directed, agile manner to balanced competing priorities
Systems thinking with an attentiveness to interdependencies
Demonstrated good judgement in balancing tradeoffs between simplicity, quality and risk
Strong written and verbal communication skills
Ability to influence without authority and a sensitivity to interpersonal dynamics
Proficient with process mapping techniques and software, such as Visio, Lucidchart or MURAL
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
BA or equivalent experience
At least 8 years of experience in operations including working directly in or supporting both customer-facing and back-office functions
At least 4 years of experience coaching and mentoring others on process improvement
At least 4 years of experience leading projects, process improvement efforts or change initiatives

Nice To Haves

Project management, process improvement and/or change management certification preferred
Prior experience supervising staff or contractors preferred
Prior exposure to real estate, property management and the not-for-profit sector preferred

Responsibilities

Lead enterprise-level business process improvement efforts
Lead a strategic set of enterprise-level business process improvement efforts
Support up front scoping of the work including objectives, measures of success, and resourcing requirements
Coach and support project teams in process mapping, root cause analysis and identifying and implementing improvement opportunities
Create accessible documentation, including materials for sharing lessons learned
Ensure robust change management and participate in reporting to project sponsors and related issue escalation
Advise department leaders on business process improvement
Consult with department leaders to help them vet and prioritize departmental opportunities for business process improvement
Serve as a thought partner as work is scoped and advise departmental staff on appropriate tools, templates and methodologies
Create a business process improvement center of expertise within the Office of the Chief Operating Officer
Recommend new enterprise-level business process improvement opportunities based on work with internal clients
Develop enterprise standards for business process documentation and build a repository of centralized resources such as templates and case studies
Recommend options for 3 rd party training on business process improvement
Partner with the Director, Strategic Initiatives on enhancing a culture of process improvement at MidPen