Senior Manager, Business Intelligence - (US)

TD•New York, NY

About The Position

CUSTOMER Lead a team of data / reporting analysts or specialists. Lead and execute data/business processing/reporting using various internal data sources to support the understanding of customers, business drivers and financial results. Support all relevant projects and initiatives to ensure project data and reporting requirements are met; may also be accountable to lead team in bridging the gap between analytic outputs and business insights, including improving information presentation / delivery. Oversee quality of data visualization presentations / layouts / templates / etc. to be leveraged across a given business or across the enterprise and provide authoritative subject matter expertise and consultative support for own team, as required. Work in a consultative role to provide “value-added” insights in the form of analysis, interpretation and advice to colleagues and supported business leaders on Liaise with stakeholders to conduct effective discussions on project requirements, data specifications, priority and timeline to ensure timely and accurate deliveries. Create and maintain detailed documentation on all projects/requests. Ensure all projects are delivered according to department standards and guidelines. Escalate according to operating model to remove barriers for the direct reports. Manage and resource the request pipeline to ensure projects and initiatives are completed on time/within budget within priority order (as set by regulatory deadlines, business strategy, etc.) Manage relationships with key stakeholders to ensure proactive notification of upcoming projects, data reporting requests. Manage resource capacity and maintain a pool of technical specialists to work on data and reporting projects. Support a culture of continuous improvement, implement process improvements including updates to BI intake process, development of SLAs, introduction of project roadmap/status reporting processes, etc.) Ensure team has support and training required on technical platforms and business domain knowledge. Coach and support direct reports in reaching their objectives and delivering business results; SHAREHOLDER Ensure team adheres to enterprise frameworks and methodologies related to overall BI & Reporting Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements. Support team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank. Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required. Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite. Identify, mitigate and report on risk issues per enterprise policy / guidelines and ensure appropriate escalation processes are followed. Ensure business operations follow applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets). Work closely with key business leaders to optimize TDBG’s resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale. Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations. May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues. Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed. Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues May provide data visualization and analytical thought leadership and stay current on development in data mining and the application of data science EMPLOYEE / TEAM Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand. Connect the alignment of colleague's contributions with the TD Shared Commitments Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done. Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results. Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome. Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues. Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership. Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities to collaborate with other functions and teams. Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation. Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results. Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results. Manage employees in compliance with all human resources policies, procedures and guidelines of conduct. BREADTH & DEPTH: Oversee and lead a large and/or highly complex, and diverse reporting function for an area of significant risk, complexity or scope. Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas. Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.) Set operational team direction and collaborate with others to execute on common goals. Focus on longer-range planning for functional area (e.g. 12 months or greater) Generally, reports to business management executive

Requirements

Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science)
Graduate's degree preferred with either progressive project work experience or 7+ year of relevant experience; higher degree education and research tenure can be counted.

Responsibilities

Lead a team of data / reporting analysts or specialists.
Lead and execute data/business processing/reporting using various internal data sources to support the understanding of customers, business drivers and financial results.
Support all relevant projects and initiatives to ensure project data and reporting requirements are met
Oversee quality of data visualization presentations / layouts / templates / etc.
Work in a consultative role to provide “value-added” insights in the form of analysis, interpretation and advice to colleagues and supported business leaders
Liaise with stakeholders to conduct effective discussions on project requirements, data specifications, priority and timeline to ensure timely and accurate deliveries.
Create and maintain detailed documentation on all projects/requests.
Ensure all projects are delivered according to department standards and guidelines.
Manage and resource the request pipeline to ensure projects and initiatives are completed on time/within budget within priority order
Manage relationships with key stakeholders to ensure proactive notification of upcoming projects, data reporting requests.
Manage resource capacity and maintain a pool of technical specialists to work on data and reporting projects.
Support a culture of continuous improvement, implement process improvements including updates to BI intake process, development of SLAs, introduction of project roadmap/status reporting processes, etc.)
Ensure team has support and training required on technical platforms and business domain knowledge.
Coach and support direct reports in reaching their objectives and delivering business results
Ensure team adheres to enterprise frameworks and methodologies related to overall BI & Reporting
Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements.
Support team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank.
Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required.
Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite.
Identify, mitigate and report on risk issues per enterprise policy / guidelines and ensure appropriate escalation processes are followed.
Ensure business operations follow applicable internal and external requirements
Work closely with key business leaders to optimize TDBG’s resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale.
Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations.
May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues.
Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed.
Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
May provide data visualization and analytical thought leadership and stay current on development in data mining and the application of data science
Cultivate and model the Colleague Promise to support colleague growth, and a culture of care
Connect the alignment of colleague's contributions with the TD Shared Commitments
Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity
Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity
Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome.
Enable colleague growth by encouraging colleague development to achieve career and business objectives
Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership.
Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team
Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation.
Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results.
Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD
Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results.
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct.
Oversee and lead a large and/or highly complex, and diverse reporting function for an area of significant risk, complexity or scope.
Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas.
Facilitate key strategic discussions and provide thought leadership to executive audience
Set operational team direction and collaborate with others to execute on common goals.
Focus on longer-range planning for functional area

Benefits

Growth opportunities and skill development are defining features of the colleague experience at TD.
Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

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